US20010047264A1 - Automated reservation and appointment system using interactive voice recognition - Google Patents
Automated reservation and appointment system using interactive voice recognition Download PDFInfo
- Publication number
- US20010047264A1 US20010047264A1 US09/783,609 US78360901A US2001047264A1 US 20010047264 A1 US20010047264 A1 US 20010047264A1 US 78360901 A US78360901 A US 78360901A US 2001047264 A1 US2001047264 A1 US 2001047264A1
- Authority
- US
- United States
- Prior art keywords
- service
- module
- request
- protocol
- entity
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
- 230000002452 interceptive effect Effects 0.000 title description 5
- 238000012790 confirmation Methods 0.000 claims abstract description 15
- 238000000034 method Methods 0.000 claims description 37
- 230000004044 response Effects 0.000 claims description 20
- 238000006243 chemical reaction Methods 0.000 abstract description 14
- 238000005516 engineering process Methods 0.000 abstract description 4
- 238000004891 communication Methods 0.000 description 37
- 238000012545 processing Methods 0.000 description 23
- 230000003993 interaction Effects 0.000 description 14
- 230000008569 process Effects 0.000 description 11
- 230000005540 biological transmission Effects 0.000 description 10
- 238000010586 diagram Methods 0.000 description 6
- 230000001413 cellular effect Effects 0.000 description 5
- 239000012634 fragment Substances 0.000 description 3
- 230000006870 function Effects 0.000 description 3
- 230000000007 visual effect Effects 0.000 description 3
- 230000008901 benefit Effects 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 238000009877 rendering Methods 0.000 description 2
- 230000006978 adaptation Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000010276 construction Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000008685 targeting Effects 0.000 description 1
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/04—Forecasting or optimisation specially adapted for administrative or management purposes, e.g. linear programming or "cutting stock problem"
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/70—Information retrieval; Database structures therefor; File system structures therefor of video data
- G06F16/74—Browsing; Visualisation therefor
- G06F16/748—Hypervideo
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/93—Document management systems
- G06F16/94—Hypermedia
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]
- G06F16/9558—Details of hyperlinks; Management of linked annotations
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/957—Browsing optimisation, e.g. caching or content distillation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/957—Browsing optimisation, e.g. caching or content distillation
- G06F16/9577—Optimising the visualization of content, e.g. distillation of HTML documents
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
- G06Q30/0203—Market surveys; Market polls
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/005—Discovery of network devices, e.g. terminals
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
Definitions
- Roundtree entitled “Assembling Personal Information of a Target Person Based Upon Third-Party Information and a Request Purpose,” and filed on same date herewith; U.S. patent application of Craig G. Eisler and Brian C. Roundtree, entitled “Rendering Data Using Rendering Instructions Based Upon Concept Identifiers for the Data,” and filed on same date herewith; and U.S. patent application of Cristiano L S Pierry and Brian C. Roundtree, entitled “Automated Alert State Change of User Devices for Time-Based and Location-Based Events,” and filed on same date herewith.
- the present invention relates to an apparatus and method for automatically making reservations or appointments using interactive voice recognition techniques.
- Wireless devices such as cell phones and personal digital assistants (PDAs) are becoming more commonly used and have the potential for communication over the Internet in addition to traditional telephone networks.
- the Internet communication with these devices permits users to obtain services and other related information using wireless communication with the devices.
- a user can download content from the world wide web on the Internet using a cell phone and have the information displayed on the display panel of the cell phone. Therefore, in addition to using the cell phone for voice communication, the user can obtain content over the Internet concerning, for example, services available from service providers.
- the user can also execute transactions over the Internet using the cell phone or other wireless device. For example, the user can make electronic purchases for good or services, analogous to how users can make transactions over the Internet using a personal computer having a connection to the Internet.
- a user request for content often results in generic content potentially applicable to many situations other than the particular situation of the user.
- a user may want information about purchasing gifts for others or information about services available such as travel-related information.
- the user may be provided with information about gifts for generic categories and other information for general travel-related services. Without targeting the information to the user's situation, the information may not have much value to the user.
- a method and apparatus consistent with the present invention provide automated reservations and appointments.
- a request for an order for service is received from a requester, and service information is also received for use in fulfilling the order.
- a protocol is selected for use in querying an entity based upon the service information, and the entity is queried according to the protocol. Based upon responses to the querying, the ordered service is provided to the requester by making the appointment or reservation, or possibly by informing the requestor that the requested service is not available and offering options for alternative service.
- FIG. 1 is a diagram of a system for processing requests for service
- FIG. 2 is a diagram of a network for communicating with wireless and wireline devices and service providers to process requests for service;
- FIG. 3 is a diagram of exemplary components of a server for processing requests for service
- FIG. 4 is a diagram of exemplary components of a wireless device.
- FIGS. 5 and 6 are a flow chart of a method for processing a service order for automatically making a reservation or appointment.
- Embodiments consistent with the present invention provide various features for a web-based electronic personal assistant, as described in the web-based personal assistance applications identified above.
- the electronic personal assistant is implemented with a system server that the receives requests from users through wireless or wireline devices and processes the requests in order to provide the user with requested service or information.
- These features permit the user to interact with the system server in a variety of ways such as through a display on the device, a keyboard or keypad, or through voice interaction.
- the system server can present information to the user in a variety of ways as well, such as through audio communication or through information presented on a display with, for example, textual information, screens, or web pages presented with HyperText Markup Language (HTML).
- HTML HyperText Markup Language
- the requests can include any request for service or information.
- a user may request a meeting, and in response the system server queries the user to obtain information required to arrange the meeting and then automatically makes the arrangements.
- a user may request information concerning services in a particular geographic location or based upon other parameters, and the system server can query the user to determine the type of information requested, such as particular types of retail establishments, and provide the information to the user.
- a user may request to purchase goods or services, or make reservations for services, and in response the system server queries the user to determine the type of goods or services desired as well as other information such as a desired price. Based upon that information, the system server automatically makes the purchase for the user.
- the system server can query the user to determine information required to make the reservations for the user.
- the system server can access user preferences to obtain information required or useful to process the request, such as the user's credit card information and shipping address.
- the system server can automatically notify the user of particular information.
- the system server typically maintains a database of preferences for the users in order to help process the requests. It also maintains a concept database and uses the concepts in order to retrieve and construct queries, such as text fragments, for the user.
- queries such as text fragments
- the system server selects the appropriate queries from the concept database to obtain information to process the request.
- the system server can present to the user a sentence constructed from the related concepts in order to confirm the request. It can also use the sentence to document the request, retrieve the appropriate resources for it, and otherwise fulfill the request. This process, and the use of these concepts and the structure for a concept database, are further described in the web-based personal assistance applications identified above.
- the system server can also cross-reference the concept database with a service provider database.
- the system server can access a database identifying available service providers for the request.
- that database can specify a link or pointer to the relevant service providers in the service provider database. For example, if the request is for a meeting, once the system server has all the relevant information as constructed from the concepts, the concept for the location of the meeting can include a pointer or link to the establishments proximate the location and available to provide food for the meeting. Therefore, information for relevant service providers can be associated with the appropriate concepts in the concept database.
- FIG. 1 is a diagram of a system for fulfilling a request for service.
- the system includes a system server 10 for processing a request transmitted from a requestor 12 through a network 14 such as the Internet or other wireline or wireless network.
- System server 10 includes several software modules for processing the request from requestor 12 .
- a communicator module 16 manages an interface for the communications with requester 12 over network 14 .
- Communicator module 16 receives the request and provides necessary formatting and other processing for transmitting it to a planner module 22 .
- Planner module 22 interacts with a service provider module 24 in order to obtain the resources for fulfilling the request.
- service provider module 24 interacts over a network 30 , such as the Internet or a phone network, with one or more service providers 32 in order to obtain services to fulfill the request.
- Service provider module 24 provides for communication and data conversion for the interaction, while planner module 22 manages processing of the request and interacts with various databases for processing the request.
- a private credit card service module 28 can provide for secure order processing of the request to help safeguard users' personal information such as credit card numbers.
- the planner module 22 communicates information to fulfill the request to an executor module 18 .
- Executor module 18 includes a pending plan database 20 for storing and managing resources and other information to fulfill the request. Executor module 18 thus communicates back over network 14 with requester 12 to provide confirmation of the request and also to execute the request.
- a learning module 26 can provide for fine-tuning plan data within a database 34 in order to more efficiently process requests, particularly from the same requestor.
- Other databases include a database 36 storing financial data accessed by executor module 18 , and a database 38 storing personal data accessed by executor module 18 and planner module 22 .
- the personal data can include an account for each user having a profile and preferences for the users, and the information can be indexed by a particular user identifier such as a phone number or code.
- Table 1 illustrates a user account.
- the user accounts can include users' preferences for a wide variety of information such as for travel, dining, and other types of service providers.
- the user preferences can be continually updated and refined over time as the system server gathers more information concerning the user, and the system server can optionally use learning models for the refinements and use the preferences to make “smart choices” in processing users' requests.
- the information can be stored in a variety of ways such as in a relational database or with name-value pairs in Extensible Markup Language (XML).
- TABLE 1 user 1 identifier data contact name, address profile user 1 characteristics hotel information user 1 hotel preferences airline information user 1 airline preferences rental car information user 1 rental car preferences restaurant information user 1 restaurant preferences service provider preferences user 1 service provider preferences other category user 1 preferences for the category
- FIG. 2 is a diagram of an exemplary network 50 illustrating interaction for receiving and processing requests from users such as requester 12 . It illustrates how the system can receive requests through wireless and wireline transmission over conventional phone and cellular networks as well as the Internet or other computer networks.
- a requestor typically makes a request from a wireless or wireline device.
- the wireless devices include any device capable of wireless electronic communication and examples include the following: cellular phones; PDAs with wireless network access; wireless Internet appliances; personal computers (including desktop, laptop, notebook, and others) with wireless network access; and personal computers with microphones, speakers, and circuitry for permitting wireless phone calls.
- the wireline devices include any device capable of electronic wireline communication and examples include the following: conventional phones; PDAs with wireline network access; Internet appliances; personal computers (including desktop, laptop, notebook, and others) with wireline network access; and personal computers with microphones, speakers, and circuitry for permitting wireline phone calls.
- a wireless device 52 can interact through wireless transmission with a base station 56 for communication over a personal communication system (PCS) 58 .
- PCS personal communication system
- a request may also be made from a wireline device 54 communicating over a public switched telephone network (PSN) 60 .
- PSN public switched telephone network
- Communications through networks 58 and 60 are transmitted through a gateway 62 and potentially a buffer 64 to a speech processor 66 for performing processing of audio or particular types of communications, such as for voice-to-text conversion. Also, the communication may occur directly from gateway 62 to an interface server 68 .
- Interface server 68 controls gateway 62 , and it provides an interface between a system server 76 and gateway 62 , speech processor 66 , and the world wide web 70 .
- System server 76 corresponds with system server 10 in FIG. 1 to process user requests.
- Interface server 68 provides the data conversion and processing for transferring data to and from system server 76 .
- speech processor 66 and interface server 68 can be implemented with the same physical machine or with different machines.
- system server 76 can be implemented with one or more physical machines and can also be programmed to implement the functions of speech processor 66 and interface server 68 .
- interface server 68 can receive a request over the world wide web 70 .
- a wireless device 74 can interact through wireless communication with a PCS 72 , which communicates over the world wide web 70 through a communication protocol such as, for example, the wireless application protocol (WAP).
- WAP wireless application protocol
- System server 76 can communicate over the world wide web 78 with various service provides 80 to fulfill requests.
- system server 76 can communicate with credit card processing or other financial networks 86 in order to provide financial processing for fulfilling requests.
- Networks 86 can include known networks, including banking networks, for processing credit card transactions.
- service providers 80 and financial networks 86 can also send and receive communications through a PCS 82 and PSN 84 .
- System server 76 can communicate directly over the world wide web 78 to a gateway 88 and base station 90 in order to provide communication directly with a wireless device 92 . Also as shown, communications can occur from system server 76 back through interface server 68 and speech processor 66 to the end user wireless devices 52 and 74 and wireline device 54 ; system server 76 can also communicate directly with gateway 62 , as shown. Those communications can provide, for example, confirmation of a request or information responsive to a request.
- Network 50 illustrates fundamental hardware components for communications over the various types of networks shown.
- network 50 can include additional components and can also include components for providing services known in the art with respect to phone calls.
- it can include a caller ID service to provide system server 76 with the phone number of the user's wireless or wireline device originating a communication.
- network 50 can include other means for communication of data such as through satellite transmission.
- network 50 can use Transmission Control Protocol/Internet Protocol (TCP/IP) or other protocols.
- TCP/IP Transmission Control Protocol/Internet Protocol
- FIG. 3 depicts a server 100 illustrating exemplary hardware components of system server 10 and other machines used by the system, such as speech processor 66 and interface server 68 .
- Server 100 includes a connection with a network 116 such as the Internet or other type of computer or phone networks, which may correspond with the networks shown in FIGS. 1 and 2.
- Server 100 typically includes a memory 102 , a secondary storage device 110 , a processor 112 , an input device 114 , a display device 108 , and an output device 106 .
- Memory 102 may include random access memory (RAM) or similar types of memory, and it may store one or more applications 104 for execution by processor 112 .
- Applications 104 may correspond with software modules to perform processing for the functions described below.
- Secondary storage device 110 may include a hard disk drive, floppy disk drive, CD-ROM drive, or other types of non-volatile data storage, and it may correspond with the various databases shown in FIG. 1.
- Processor 112 may execute applications or programs stored in memory 102 or secondary storage 110 , or received from the Internet or other network 116 .
- Input device 114 may include any device for entering information into server 100 , such as a keyboard, key pad, cursor-control device, touch-screen (possibly with a stylus), or microphone.
- Display device 108 may include any type of device for presenting visual information such as, for example, a computer monitor, flat-screen display, or display panel.
- Output device 106 may include any type of device for presenting a hard copy of information, such as a printer, and other types of output devices include speakers or any device for providing information in audio form.
- Server 100 can possibly include multiple input devices, output devices, and display devices.
- server 100 is depicted with various components, one skilled in the art will appreciate that this server can contain additional or different components.
- aspects of an implementation consistent with the present invention are described as being stored in memory, one skilled in the art will appreciate that these aspects can also be stored on or read from other types of computer program products or computer-readable media, such as secondary storage devices, including hard disks, floppy disks, or CD-ROM; a carrier wave from the Internet or other network; or other forms of RAM or ROM.
- the computer-readable media may include instructions for controlling server 100 to perform a particular method.
- FIG. 4 illustrates exemplary hardware components of a wireless device 120 , which may correspond with the exemplary wireless devices identified above.
- Wireless device 120 typically includes a memory 122 , a secondary storage device 130 , a processor 132 , an input device 134 , a display device 128 , an output device 126 , a transmitter/receiver 136 , and a short range transmitter/receiver 138 .
- Memory 122 may include RAM or similar types of memory, and it may store one or more applications 124 for execution by processor 132 .
- Applications 124 may correspond with software modules to perform processing for the functions described below, and they may also include web browser programs for retrieving and displaying content from the Internet.
- Secondary storage device 130 may include a hard disk drive, floppy disk drive, CD-ROM drive, or other types of non-volatile data storage such as a ROM.
- Processor 132 may execute applications or programs stored in memory 122 or secondary storage 130 .
- Input device 134 may include any device for entering information into wireless device 120 , such as a keyboard, key pad, cursor-control device, touch-screen (possibly with a stylus), or microphone.
- Wireless device 120 can include multiple input devices; for example, it can include both a microphone and key pad for a cell phone.
- Display device 128 may include any type of device for presenting visual information such as, for example, a computer monitor, flat-screen display, or display panel.
- Output device 126 typically includes a speaker for providing information in audio form. It can also include a device for providing a hard copy of information such as a printer, or provide a port for a connection to a printer.
- Wireless device 120 can possibly include multiple input devices, output devices, and display devices.
- Transmitter/receiver 136 provides for wireless communication with phone networks or computer networks such as is shown in FIGS. 1 and 2.
- Transmitter/receiver 136 can be implemented with known RF transmitters and receivers for providing cellular transmission between wireless device 120 and base stations such as base stations 56 and 90 , or it can be implemented with a wireless transmitter/receiver for other types of communication such as a satellite transmission.
- Short range transmitter/receiver 138 provides for wireless short range communication with other wireless devices, and it can be implemented with transmitters and receivers that operate according to the IEEE standard 802.11 for local wireless networks or according to the standard referred to as the BluetoothTM technology for direct wireless communication between local interactive wireless devices; that technology is explained in, for example, the Specification of the Bluetooth System, Core, v1.0 B, Dec. 1, 1999 and the Specification of the Bluetooth System, Profiles, v1.0 B, Dec. 1, 1999, both of which are incorporated herein by reference.
- the signal from a cellular phone can be triangulated in order to obtain an approximate geographic location of the cellular phone, including an indication of its vertical (altitude) location.
- wireless device 120 is depicted with various components, one skilled in the art will appreciate that this wireless device can contain additional or different components.
- aspects of an implementation consistent with the present invention are described as being stored in memory, one skilled in the art will appreciate that these aspects can also be stored on or read from other types of computer program products or computer-readable media, such as secondary storage devices, including hard disks, floppy disks, or CD-ROM; a carrier wave from the Internet or other network; or other forms of RAM or ROM.
- the computer-readable media may include instructions for controlling wireless device 120 to perform a particular method.
- Exemplary hardware components for wireline devices can include the same components as wireless device 120 except without the transmitter/receiver 136 and the short range transmitter/receiver 138 .
- Users can submit requests for service, meaning a request for an appointment or a reservation.
- the request can specify a particular entity or a category of service.
- the system server automatically contacts one or more entities and attempts to make the appointment or reservation, and provides confirmation to the user.
- entity refers to service providers and/or individuals.
- the system server can execute protocols using concepts to represent portions of the request, and the use of concepts is described in the related applications identified above.
- concept-to-audio conversion the system server can query entities using the concepts, and convert voice responses into related concepts using voice-to-concept conversion.
- Concept-to-audio and voice-to-concept conversion techniques are described in the related applications identified above. Using phone communication, for example, these voice conversion and recognition features can be used according to various protocols to make the appointment or reservation.
- the user may request a reservation with a particular restaurant.
- the system server retrieves a protocol for making a reservation with that restaurant, contacts a representative of the restaurant through a phone call, and queries the representative through concept-to-audio conversion.
- the system server receives voice responses to the querying, converts them to corresponding concepts, and continues the process until the reservation is made or it determines that the reservation is not available. If it is not available, the system server can query the representative to obtain alternate times available. The system server then provides confirmation to the user (requestor) of the reservation or can provide alternate times for a requested reservation time that was not available.
- a user can specify a request for a restaurant reservation for a particular category of restaurants and potentially a location.
- the system server retrieves a protocol that identifies one or more restaurants to contact based upon the category and possibly other information such as the user's preferences as stored in personal data 38 .
- the system server executes the querying process according to the protocol to make a reservation with one of the restaurants and provides confirmation to the user.
- the system server can automatically make appointments or reservations for any category of service provider, or other entity, for any type of service.
- FIGS. 5 and 6 are a flow chart of a method 150 for processing a service order for automatically making a reservation or appointment.
- Method 150 can be implemented in software modules within a server such as system server 10 .
- the system server receives a request from a requestor, such as requestor 12 , for an order for service (step 152 ).
- the request can be submitted from a user at a user device or from a server.
- the order for service involves a request for a reservation or appointment with an entity; the terms “reservation” and “appointment” are used interchangeably.
- the system server determines whether to prompt the requester for service information (step 154 ).
- Service information can include any additional information for use by the system server in making the appointment or reservation, and the system server can be programmed based upon particular criteria to query the requestor for more information.
- the querying can be based upon the type of request. For example, if the requestor has requested a restaurant reservation without specifying a particular restaurant, the system server can query the requester for the type of restaurant and location desired. The querying can also be based upon user preferences for the requestor as stored in personal data 38 .
- the system server If the system server requires more information from the requestor (step 156 ), it prompts the requester to obtain service information (step 158 ) and receives service information from the requestor (step 160 ).
- the type of prompting or querying can be based upon the type of service desired and retrieved through linking the types of services with information required to process the request.
- the information can be retrieved through interaction at the user device and by using the concepts as described above.
- the system server retrieves a protocol for fulfilling the order for service (step 162 ).
- the system server also determines if the request involves a category of service (step 164 ).
- a category involves the requestor making a request for a type of service rather than, for example, identifying a particular entity for the service.
- the order for service can alternatively involve a request for a reservation or appointment with an identified entity.
- the protocol can be selected based at least upon one or more of the following: a selected category of service; a selected service provider; a selected type of other entity; or preferences related to the requestor as stored, for example, in personal data 38 .
- Tables 2 and 3 illustrate how protocols can be indexed by categories and entities, and stored in a database for retrieval by the system server. Although shown indexed in tables, the protocols can be stored in any type of data structure and linked in any way with categories and entities.
- the protocols for categories can specify, as illustrated, one or more entities for the categories, and the protocols for each of those entities can be specified in the data structure as illustrated in Table 3.
- the system server can refine a selection of entities or categories, based upon the preferences, before retrieving the appropriate protocols.
- TABLE 2 category protocol category 1 protocol 1 including entities 1 to m1)
- category 2 protocol 2 including entities 1 to m2
- . . . . . category N protocol N including entities 1 to mn
- the system server selects a set of entities according to the request and protocol (step 168 ). With a requested category, fulfilling it may involve contacting several entities. The system server also selects one of the entities in the set to be contacted (step 174 ), and the protocol, possibly in combination with user preferences, can specify the order in which to contact the entities. Otherwise, if the request did not involve a category, the requestor identified a particular entity, and the system server selects one entity specified according to the request (step 170 ) and contacts the entity (step 172 ).
- the protocol can specify how to contact and potentially request service from the entities for steps 172 and 174 .
- it can specify phone or e-mail communication.
- identification of the selected entity in the case of a service provider can be used by the system server to retrieve instructions from the service provider database concerning how to contact the service provider.
- the system server can access, for example, the database of personal preferences or profiles for determining how to contact those entities.
- the system server then queries the entity according to the protocol (step 176 ).
- the querying uses concepts to obtain data for fulfilling the order for service, and the use of such concepts are explained in the related applications identified above.
- the system server also determines if audible interaction is required (step 178 ), which can be determined through the protocol and information for service providers in the service provider database or for other entities as specified in the database or personal profiles or preferences. The interaction often involves audio interaction via a phone call. If audio interaction is required, the system server converts a concept determined from the protocol to corresponding audio through a text conversion method and presents the audio message (step 180 ).
- the conversion of text to audio for concepts is explained in the related application identified above, and it can involve use of a computer-generated voice or prerecorded voice segments corresponding to the concept.
- the system server receives a voice response and converts it to a corresponding concept through a voice-to-concept conversion method (step 182 ).
- Voice-to-concept conversion techniques are also explained in the related application identified above.
- the system server sends to the entity a text message for the concept (step 184 ) and receives a response (step 186 ).
- a non-audio interaction can involve, for example, sending e-mail messages and receiving responsive e-mail messages, or interaction via a web page for the entity.
- the protocol and information relating to the entity can determine the type of interaction and how to contact the entity such as by specifying a phone number or e-mail address for the entity.
- the system server Upon receiving a response to the query, the system server constructs a sentence to fulfill the response (step 188 ). This construction of a sentence can involve the use of concepts and related techniques described in the related applications identified above.
- the system server determines if the querying is complete according to the protocol (step 190 ). If querying is not complete (step 192 ), the system server returns to step 176 to again query the entity according to the protocol.
- the repeated querying can involve, for example, use of the next concept for the sentence or the same concept if an acceptable response was not received.
- the querying can also involve a type of negotiation with the entity or entities contacted by the system server presenting offers for reservations or appointments and in effect obtaining counter-offers. For example, if the requested time (offer) for a reservation is not available, the querying can involve obtaining an indication of the times available (counter-offers) and then contacting the requestor to determine if any of those times are acceptable.
- the negotiation can include automatic default alternatives for the requester, and those alternatives can be determined, for example, through querying the requestor or from a personal profile of the requestor. For example, the requestor may indicate that a restaurant reservation within thirty minutes of a specified reservation is an acceptable alternative.
- the negotiation can also include multiple offers or queries made to entities. For example, a requester may specify three sample times for a meeting, and the system server can query individuals with those three times to determine if everyone is available at one of the times.
- This type of negotiation also provides the advantage of helping to maintain privacy of a requestor's schedule by using multiple times and potentially dates rather than, for example, the requestor's preferred or only time available.
- the negotiation can also involve determining a sub-set of a group of individuals available for an appointment at a particular time. For example, it can include determining whether a group of three individuals among eight individuals are available for a particular tee time and date at a golf course. Therefore, a negotiation, as specified and implemented by the protocols, can involve processing one or more offers, one or more counter-offers, and groups of entities.
- the system server determines whether to query another entity (step 194 ). This determination can be made through the protocol or from having determined in step 164 that the request does not involve a category; if no category is involved, the system server only had one entity to query. If the system server has another entity to query (step 196 ), it returns to step 174 to contact another entity from the set of entities. It can determine the next one to select through, for example, the protocol. The system server then proceeds with querying the next entity according to the protocol.
- the system server has completed attempting to fulfill the order for service. As a result, the system server has made the appointment or reservation through the querying or, alternatively, has determined that it cannot fulfill the request.
- the system server provides confirmation to the requestor (step 198 ).
- the confirmation can identify the entity, along with the time and date, for the reservation or appointment. Alternatively, it can provide notice to the requestor that the reservation or appointment could not be fulfilled, in which case the system server can potentially query the requestor to attempt to make an alternate appointment or reservation.
- the confirmation can be provided in many different ways according to a default communication or as specified by the requester preferences or profile; for example, the confirmation can include a phone call, e-mail, or a text message presented on the requestor's user device.
- Table 4 provides an example of a protocol for querying a restaurant to attempt to make a reservation.
- Table 5 provides the example of a protocol for querying a group of individuals to determine the first three among a group eight available for a particular tee time for a golf outing; another protocol can be used, such as one similar to that shown in Table 4, for contacting the golf course to obtain an available tee time for the three individuals.
- Table 6 provides an example of a protocol for querying a group of individuals with multiple times (offers) for scheduling a meeting. These examples also illustrate the type of negotiation that can occur through the protocols in order, for example, to determine a time available for the requested reservation or individuals available for the requested tee time. Also, the querying and confirmation for these examples can use various types of communications, as explained above, such as text, voice, e-mail, or other forms.
- Tables 4-6 The exemplary protocols in Tables 4-6 are provided for illustrative purposes only, and many types of protocols are possible depending upon, for example, types of requests for service, entities, and categories. Also, the types of requests for services shown in Tables 4-6, and described above, are provided for illustrative purposes only, and many types of requests for service are possible; examples include, but are not limited to, requests for reservations or appointments for entertainment, travel, sports, recreation, and business-related purposes.
- LISTEN record key phrases to identify missing information IF TIME MISSING, STATE: 7:00 pm; IF DATE MISSING, STATE: date X; IF NUMBER MISSING, STATE: two; IF REQUESTOR NAME MISSING, STATE: REQUESTOR NAME; RETURN to ASK (is everything complete?); REPORT TO REQUESTOR; IF RESERVATION MADE, STATE: you are confirmed for a reservation for two at 7:00 pm on date X, end call; IF RESERVATION NOT MADE; IF ALTERNATE TIMES ARE AVAILABLE, STATE: the time you requested was not available, times ALTERNATE TIMES are available, do you want one of those times?
Abstract
Description
- The present application is related to the following applications, all of which are incorporated herein by reference as if fully set forth: U.S. provisional patent application of Brian C. Roundtree, Ser. No. 60/182,330, entitled “Web-Based Personal Assistance Communication Method,” and filed February 14, 2000; U.S. patent application of Brian C. Roundtree, entitled “Web-Based Personal Assistance Communication System,” and filed Jul. 17, 2000; U.S. patent application of Brian C. Roundtree, entitled “Web-Based Personal Assistance Communication Method,” and filed Jul. 17, 2000; U.S. patent application of Brian C. Roundtree, entitled “Web-Based Personal Assistance User Interface System,” and filed Jul. 17, 2000; U.S. patent application of Brian C. Roundtree, entitled “Voice-to-Concept Conversion System,” and filed on Sep. 8, 2000; U.S. patent application of Craig G. Eisler and Brian C. Roundtree, entitled “On-Line Service Provider Sign-Up System,” and filed on Sep. 8, 2000; U.S. patent application of Keldon V. Rush and Brian C. Roundtree, entitled “System for Converting Textual Concepts to Interactive Audio and Audio/Visual Presentations,” and filed on Sep. 8, 2000; U.S. patent application of Brian C. Roundtree, entitled “System for Obtaining Service-Related Information for Local Interactive Wireless Devices,” and filed on Sep. 8, 2000; U.S. patent application of Cristiano L S Pierry and Brian C. Roundtree, entitled “System for Secure Electronic Transactions Using Unique Identifiers for Order-Related Information,” and filed on Sep. 8, 2000; U.S. patent application of Brian C. Roundtree, entitled “Airline Flight Departure and Arrival Prediction Based Upon Historical and Real-Time Data,” and filed on same date herewith; U.S. patent application of Craig G. Eisler and Brian C. Roundtree, entitled “Hypertext Concept Notation for Dynamically Constructing a Sentence to Respond to a User Request,” and filed on same date herewith; U.S. patent application of Craig G. Eisler and Brian C. Roundtree, entitled “Assembling Personal Information of a Target Person Based Upon Third-Party Information and a Request Purpose,” and filed on same date herewith; U.S. patent application of Craig G. Eisler and Brian C. Roundtree, entitled “Rendering Data Using Rendering Instructions Based Upon Concept Identifiers for the Data,” and filed on same date herewith; and U.S. patent application of Cristiano L S Pierry and Brian C. Roundtree, entitled “Automated Alert State Change of User Devices for Time-Based and Location-Based Events,” and filed on same date herewith.
- The present invention relates to an apparatus and method for automatically making reservations or appointments using interactive voice recognition techniques.
- Wireless devices, such as cell phones and personal digital assistants (PDAs), are becoming more commonly used and have the potential for communication over the Internet in addition to traditional telephone networks. The Internet communication with these devices permits users to obtain services and other related information using wireless communication with the devices. For example, a user can download content from the world wide web on the Internet using a cell phone and have the information displayed on the display panel of the cell phone. Therefore, in addition to using the cell phone for voice communication, the user can obtain content over the Internet concerning, for example, services available from service providers. The user can also execute transactions over the Internet using the cell phone or other wireless device. For example, the user can make electronic purchases for good or services, analogous to how users can make transactions over the Internet using a personal computer having a connection to the Internet.
- Many wireless devices, however, provide for limited ways to enter information for communications over the Internet. Cell phones, for example, typically have only a key pad in addition to a microphone, making entry of textual information slow and inconvenient. Other devices, such as PDAs, may have even more limited ways to enter textual information. Therefore, these devices do not typically provide the same ease of interacting over the Internet as provided by a personal computer having a keyboard and cursor-control device for easy and convenient “point and click” selection of content displayed in web pages. These devices may also be limited in how information can be displayed. Wireline devices, such as conventional phones, provide for even more limited interaction over the Internet.
- Also, when using these user devices to execute the transactions, the information available through the transactions is often limited. A user request for content often results in generic content potentially applicable to many situations other than the particular situation of the user. For example, a user may want information about purchasing gifts for others or information about services available such as travel-related information. In response to a request for such information, the user may be provided with information about gifts for generic categories and other information for general travel-related services. Without targeting the information to the user's situation, the information may not have much value to the user.
- Accordingly, a need exists for increased options and versatility for user's having wireless devices or wireline devices to interact and make transactions over the Internet, for increased versatility to request service or make transactions with service providers, and for obtaining more information targeted to a user's particular situation or request.
- A method and apparatus consistent with the present invention provide automated reservations and appointments. A request for an order for service is received from a requester, and service information is also received for use in fulfilling the order. A protocol is selected for use in querying an entity based upon the service information, and the entity is queried according to the protocol. Based upon responses to the querying, the ordered service is provided to the requester by making the appointment or reservation, or possibly by informing the requestor that the requested service is not available and offering options for alternative service.
- The accompanying drawings are incorporated in and constitute a part of this specification and, together with the description, explain the advantages and principles of the invention. In the drawings,
- FIG. 1 is a diagram of a system for processing requests for service;
- FIG. 2 is a diagram of a network for communicating with wireless and wireline devices and service providers to process requests for service;
- FIG. 3 is a diagram of exemplary components of a server for processing requests for service;
- FIG. 4 is a diagram of exemplary components of a wireless device; and
- FIGS. 5 and 6 are a flow chart of a method for processing a service order for automatically making a reservation or appointment.
- Embodiments consistent with the present invention provide various features for a web-based electronic personal assistant, as described in the web-based personal assistance applications identified above. The electronic personal assistant is implemented with a system server that the receives requests from users through wireless or wireline devices and processes the requests in order to provide the user with requested service or information. These features permit the user to interact with the system server in a variety of ways such as through a display on the device, a keyboard or keypad, or through voice interaction. The system server can present information to the user in a variety of ways as well, such as through audio communication or through information presented on a display with, for example, textual information, screens, or web pages presented with HyperText Markup Language (HTML).
- The requests, as explained in the web-based personal assistance applications identified above, can include any request for service or information. For example, a user may request a meeting, and in response the system server queries the user to obtain information required to arrange the meeting and then automatically makes the arrangements. As another example, a user may request information concerning services in a particular geographic location or based upon other parameters, and the system server can query the user to determine the type of information requested, such as particular types of retail establishments, and provide the information to the user. As another example, a user may request to purchase goods or services, or make reservations for services, and in response the system server queries the user to determine the type of goods or services desired as well as other information such as a desired price. Based upon that information, the system server automatically makes the purchase for the user. For the reservations example, the system server can query the user to determine information required to make the reservations for the user. For any request, the system server can access user preferences to obtain information required or useful to process the request, such as the user's credit card information and shipping address.
- In addition, the system server can automatically notify the user of particular information. The system server typically maintains a database of preferences for the users in order to help process the requests. It also maintains a concept database and uses the concepts in order to retrieve and construct queries, such as text fragments, for the user. The use of only text fragments, for example, saves transmission time in comparison to transmission of graphical information over a network; alternatively, graphics can be used in addition to the text fragments.
- Based upon the type of request, and potentially user preferences, the system server selects the appropriate queries from the concept database to obtain information to process the request. Upon completion of the processing, the system server can present to the user a sentence constructed from the related concepts in order to confirm the request. It can also use the sentence to document the request, retrieve the appropriate resources for it, and otherwise fulfill the request. This process, and the use of these concepts and the structure for a concept database, are further described in the web-based personal assistance applications identified above.
- The system server can also cross-reference the concept database with a service provider database. In order to fulfill requests, the system server can access a database identifying available service providers for the request. At the end of each string of concepts in the concept database, that database can specify a link or pointer to the relevant service providers in the service provider database. For example, if the request is for a meeting, once the system server has all the relevant information as constructed from the concepts, the concept for the location of the meeting can include a pointer or link to the establishments proximate the location and available to provide food for the meeting. Therefore, information for relevant service providers can be associated with the appropriate concepts in the concept database.
- FIG. 1 is a diagram of a system for fulfilling a request for service. The system includes a
system server 10 for processing a request transmitted from arequestor 12 through anetwork 14 such as the Internet or other wireline or wireless network.System server 10 includes several software modules for processing the request fromrequestor 12. Acommunicator module 16 manages an interface for the communications with requester 12 overnetwork 14.Communicator module 16 receives the request and provides necessary formatting and other processing for transmitting it to aplanner module 22. -
Planner module 22 interacts with aservice provider module 24 in order to obtain the resources for fulfilling the request. In particular,service provider module 24 interacts over anetwork 30, such as the Internet or a phone network, with one ormore service providers 32 in order to obtain services to fulfill the request.Service provider module 24 provides for communication and data conversion for the interaction, whileplanner module 22 manages processing of the request and interacts with various databases for processing the request. A private creditcard service module 28 can provide for secure order processing of the request to help safeguard users' personal information such as credit card numbers. - Once the
planner module 22 has obtained the resources for the request, it communicates information to fulfill the request to anexecutor module 18.Executor module 18 includes a pendingplan database 20 for storing and managing resources and other information to fulfill the request.Executor module 18 thus communicates back overnetwork 14 with requester 12 to provide confirmation of the request and also to execute the request. - A
learning module 26 can provide for fine-tuning plan data within adatabase 34 in order to more efficiently process requests, particularly from the same requestor. Other databases include adatabase 36 storing financial data accessed byexecutor module 18, and adatabase 38 storing personal data accessed byexecutor module 18 andplanner module 22. The personal data can include an account for each user having a profile and preferences for the users, and the information can be indexed by a particular user identifier such as a phone number or code. - Table 1 illustrates a user account. As shown, the user accounts can include users' preferences for a wide variety of information such as for travel, dining, and other types of service providers. The user preferences can be continually updated and refined over time as the system server gathers more information concerning the user, and the system server can optionally use learning models for the refinements and use the preferences to make “smart choices” in processing users' requests. The information can be stored in a variety of ways such as in a relational database or with name-value pairs in Extensible Markup Language (XML).
TABLE 1 user 1 identifier data contact name, address profile user 1 characteristics hotel information user 1 hotel preferences airline information user 1 airline preferences rental car information user 1 rental car preferences restaurant information user 1 restaurant preferences service provider preferences user 1 service provider preferences other category user 1 preferences for the category - Processing to fulfill the request is further explained in the web-based personal assistance applications identified above.
- FIG. 2 is a diagram of an
exemplary network 50 illustrating interaction for receiving and processing requests from users such asrequester 12. It illustrates how the system can receive requests through wireless and wireline transmission over conventional phone and cellular networks as well as the Internet or other computer networks. A requestor typically makes a request from a wireless or wireline device. The wireless devices include any device capable of wireless electronic communication and examples include the following: cellular phones; PDAs with wireless network access; wireless Internet appliances; personal computers (including desktop, laptop, notebook, and others) with wireless network access; and personal computers with microphones, speakers, and circuitry for permitting wireless phone calls. The wireline devices include any device capable of electronic wireline communication and examples include the following: conventional phones; PDAs with wireline network access; Internet appliances; personal computers (including desktop, laptop, notebook, and others) with wireline network access; and personal computers with microphones, speakers, and circuitry for permitting wireline phone calls. - A
wireless device 52, for example, can interact through wireless transmission with abase station 56 for communication over a personal communication system (PCS) 58. A request may also be made from awireline device 54 communicating over a public switched telephone network (PSN) 60. Systems for wireless and wireline communication, includes a PCS and PSN, are known in the art. - Communications through
networks gateway 62 and potentially abuffer 64 to aspeech processor 66 for performing processing of audio or particular types of communications, such as for voice-to-text conversion. Also, the communication may occur directly fromgateway 62 to aninterface server 68.Interface server 68controls gateway 62, and it provides an interface between asystem server 76 andgateway 62,speech processor 66, and the worldwide web 70. -
System server 76 corresponds withsystem server 10 in FIG. 1 to process user requests.Interface server 68 provides the data conversion and processing for transferring data to and fromsystem server 76. As shown by the dashed line,speech processor 66 andinterface server 68 can be implemented with the same physical machine or with different machines. Also,system server 76 can be implemented with one or more physical machines and can also be programmed to implement the functions ofspeech processor 66 andinterface server 68. - In addition to receiving requests over
networks interface server 68 can receive a request over the worldwide web 70. In particular, awireless device 74 can interact through wireless communication with aPCS 72, which communicates over the worldwide web 70 through a communication protocol such as, for example, the wireless application protocol (WAP). The WAP for communications over the Internet is known in the art. -
System server 76 can communicate over the worldwide web 78 with various service provides 80 to fulfill requests. In addition,system server 76 can communicate with credit card processing or otherfinancial networks 86 in order to provide financial processing for fulfilling requests.Networks 86 can include known networks, including banking networks, for processing credit card transactions. As shown,service providers 80 andfinancial networks 86 can also send and receive communications through aPCS 82 andPSN 84. -
System server 76 can communicate directly over the worldwide web 78 to agateway 88 andbase station 90 in order to provide communication directly with awireless device 92. Also as shown, communications can occur fromsystem server 76 back throughinterface server 68 andspeech processor 66 to the enduser wireless devices wireline device 54;system server 76 can also communicate directly withgateway 62, as shown. Those communications can provide, for example, confirmation of a request or information responsive to a request. -
Network 50 illustrates fundamental hardware components for communications over the various types of networks shown. As known in the art,network 50 can include additional components and can also include components for providing services known in the art with respect to phone calls. For example, it can include a caller ID service to providesystem server 76 with the phone number of the user's wireless or wireline device originating a communication. Also,network 50 can include other means for communication of data such as through satellite transmission. For transmission over the Internet,network 50 can use Transmission Control Protocol/Internet Protocol (TCP/IP) or other protocols. - FIG. 3 depicts a
server 100 illustrating exemplary hardware components ofsystem server 10 and other machines used by the system, such asspeech processor 66 andinterface server 68.Server 100 includes a connection with anetwork 116 such as the Internet or other type of computer or phone networks, which may correspond with the networks shown in FIGS. 1 and 2.Server 100 typically includes amemory 102, asecondary storage device 110, aprocessor 112, aninput device 114, adisplay device 108, and anoutput device 106. -
Memory 102 may include random access memory (RAM) or similar types of memory, and it may store one ormore applications 104 for execution byprocessor 112.Applications 104 may correspond with software modules to perform processing for the functions described below.Secondary storage device 110 may include a hard disk drive, floppy disk drive, CD-ROM drive, or other types of non-volatile data storage, and it may correspond with the various databases shown in FIG. 1.Processor 112 may execute applications or programs stored inmemory 102 orsecondary storage 110, or received from the Internet orother network 116.Input device 114 may include any device for entering information intoserver 100, such as a keyboard, key pad, cursor-control device, touch-screen (possibly with a stylus), or microphone.Display device 108 may include any type of device for presenting visual information such as, for example, a computer monitor, flat-screen display, or display panel.Output device 106 may include any type of device for presenting a hard copy of information, such as a printer, and other types of output devices include speakers or any device for providing information in audio form.Server 100 can possibly include multiple input devices, output devices, and display devices. - Although
server 100 is depicted with various components, one skilled in the art will appreciate that this server can contain additional or different components. In addition, although aspects of an implementation consistent with the present invention are described as being stored in memory, one skilled in the art will appreciate that these aspects can also be stored on or read from other types of computer program products or computer-readable media, such as secondary storage devices, including hard disks, floppy disks, or CD-ROM; a carrier wave from the Internet or other network; or other forms of RAM or ROM. The computer-readable media may include instructions for controllingserver 100 to perform a particular method. - FIG. 4 illustrates exemplary hardware components of a
wireless device 120, which may correspond with the exemplary wireless devices identified above.Wireless device 120 typically includes amemory 122, asecondary storage device 130, aprocessor 132, aninput device 134, adisplay device 128, anoutput device 126, a transmitter/receiver 136, and a short range transmitter/receiver 138. -
Memory 122 may include RAM or similar types of memory, and it may store one ormore applications 124 for execution byprocessor 132.Applications 124 may correspond with software modules to perform processing for the functions described below, and they may also include web browser programs for retrieving and displaying content from the Internet.Secondary storage device 130 may include a hard disk drive, floppy disk drive, CD-ROM drive, or other types of non-volatile data storage such as a ROM.Processor 132 may execute applications or programs stored inmemory 122 orsecondary storage 130.Input device 134 may include any device for entering information intowireless device 120, such as a keyboard, key pad, cursor-control device, touch-screen (possibly with a stylus), or microphone.Wireless device 120 can include multiple input devices; for example, it can include both a microphone and key pad for a cell phone.Display device 128 may include any type of device for presenting visual information such as, for example, a computer monitor, flat-screen display, or display panel.Output device 126 typically includes a speaker for providing information in audio form. It can also include a device for providing a hard copy of information such as a printer, or provide a port for a connection to a printer.Wireless device 120 can possibly include multiple input devices, output devices, and display devices. - Transmitter/
receiver 136 provides for wireless communication with phone networks or computer networks such as is shown in FIGS. 1 and 2. Transmitter/receiver 136 can be implemented with known RF transmitters and receivers for providing cellular transmission betweenwireless device 120 and base stations such asbase stations - Short range transmitter/
receiver 138 provides for wireless short range communication with other wireless devices, and it can be implemented with transmitters and receivers that operate according to the IEEE standard 802.11 for local wireless networks or according to the standard referred to as the Bluetooth™ technology for direct wireless communication between local interactive wireless devices; that technology is explained in, for example, the Specification of the Bluetooth System, Core, v1.0 B, Dec. 1, 1999 and the Specification of the Bluetooth System, Profiles, v1.0 B, Dec. 1, 1999, both of which are incorporated herein by reference. - In addition, even if a wireless device does not contain short range transmitter/
receiver 138, technology exists to obtain an approximate geographic location of certain wireless devices. In particular, using multiple base stations the signal from a cellular phone, for example, can be triangulated in order to obtain an approximate geographic location of the cellular phone, including an indication of its vertical (altitude) location. - Although
wireless device 120 is depicted with various components, one skilled in the art will appreciate that this wireless device can contain additional or different components. In addition, although aspects of an implementation consistent with the present invention are described as being stored in memory, one skilled in the art will appreciate that these aspects can also be stored on or read from other types of computer program products or computer-readable media, such as secondary storage devices, including hard disks, floppy disks, or CD-ROM; a carrier wave from the Internet or other network; or other forms of RAM or ROM. The computer-readable media may include instructions for controllingwireless device 120 to perform a particular method. - Exemplary hardware components for wireline devices, such as the examples provided above, can include the same components as
wireless device 120 except without the transmitter/receiver 136 and the short range transmitter/receiver 138. - Users can submit requests for service, meaning a request for an appointment or a reservation. The request can specify a particular entity or a category of service. In response, the system server automatically contacts one or more entities and attempts to make the appointment or reservation, and provides confirmation to the user. The term “entity” refers to service providers and/or individuals. The system server can execute protocols using concepts to represent portions of the request, and the use of concepts is described in the related applications identified above. Through concept-to-audio conversion, the system server can query entities using the concepts, and convert voice responses into related concepts using voice-to-concept conversion. Concept-to-audio and voice-to-concept conversion techniques are described in the related applications identified above. Using phone communication, for example, these voice conversion and recognition features can be used according to various protocols to make the appointment or reservation.
- As an example, the user may request a reservation with a particular restaurant. In response, the system server retrieves a protocol for making a reservation with that restaurant, contacts a representative of the restaurant through a phone call, and queries the representative through concept-to-audio conversion. The system server receives voice responses to the querying, converts them to corresponding concepts, and continues the process until the reservation is made or it determines that the reservation is not available. If it is not available, the system server can query the representative to obtain alternate times available. The system server then provides confirmation to the user (requestor) of the reservation or can provide alternate times for a requested reservation time that was not available.
- Instead of specifying a particular restaurant, for example, a user can specify a request for a restaurant reservation for a particular category of restaurants and potentially a location. In response, the system server retrieves a protocol that identifies one or more restaurants to contact based upon the category and possibly other information such as the user's preferences as stored in
personal data 38. The system server executes the querying process according to the protocol to make a reservation with one of the restaurants and provides confirmation to the user. - These examples are provided for illustrative purposes only. The system server can automatically make appointments or reservations for any category of service provider, or other entity, for any type of service.
- FIGS. 5 and 6 are a flow chart of a
method 150 for processing a service order for automatically making a reservation or appointment.Method 150 can be implemented in software modules within a server such assystem server 10. Inmethod 150, the system server receives a request from a requestor, such asrequestor 12, for an order for service (step 152). The request can be submitted from a user at a user device or from a server. The order for service involves a request for a reservation or appointment with an entity; the terms “reservation” and “appointment” are used interchangeably. - The system server determines whether to prompt the requester for service information (step154). Service information can include any additional information for use by the system server in making the appointment or reservation, and the system server can be programmed based upon particular criteria to query the requestor for more information. The querying can be based upon the type of request. For example, if the requestor has requested a restaurant reservation without specifying a particular restaurant, the system server can query the requester for the type of restaurant and location desired. The querying can also be based upon user preferences for the requestor as stored in
personal data 38. - If the system server requires more information from the requestor (step156), it prompts the requester to obtain service information (step 158) and receives service information from the requestor (step 160). The type of prompting or querying can be based upon the type of service desired and retrieved through linking the types of services with information required to process the request. The information can be retrieved through interaction at the user device and by using the concepts as described above.
- Based upon the request and service information, the system server retrieves a protocol for fulfilling the order for service (step162). The system server also determines if the request involves a category of service (step 164). A category involves the requestor making a request for a type of service rather than, for example, identifying a particular entity for the service. In comparison, the order for service can alternatively involve a request for a reservation or appointment with an identified entity. The protocol can be selected based at least upon one or more of the following: a selected category of service; a selected service provider; a selected type of other entity; or preferences related to the requestor as stored, for example, in
personal data 38. - Tables 2 and 3 illustrate how protocols can be indexed by categories and entities, and stored in a database for retrieval by the system server. Although shown indexed in tables, the protocols can be stored in any type of data structure and linked in any way with categories and entities. The protocols for categories can specify, as illustrated, one or more entities for the categories, and the protocols for each of those entities can be specified in the data structure as illustrated in Table 3. For using personal preferences, the system server can refine a selection of entities or categories, based upon the preferences, before retrieving the appropriate protocols.
TABLE 2 category protocol category 1 protocol 1 (including entities 1 to m1) category 2 protocol 2 (including entities 1 to m2) . . . . . . category N protocol N (including entities 1 to mn) -
TABLE 3 entity protocol entity 1 protocol 1 entity 2 protocol 2 . . . . . . entity N protocol N - If the request involves a category of service (step166), the system server selects a set of entities according to the request and protocol (step 168). With a requested category, fulfilling it may involve contacting several entities. The system server also selects one of the entities in the set to be contacted (step 174), and the protocol, possibly in combination with user preferences, can specify the order in which to contact the entities. Otherwise, if the request did not involve a category, the requestor identified a particular entity, and the system server selects one entity specified according to the request (step 170) and contacts the entity (step 172).
- The protocol can specify how to contact and potentially request service from the entities for
steps 172 and 174. For example, it can specify phone or e-mail communication. Alternatively, identification of the selected entity in the case of a service provider can be used by the system server to retrieve instructions from the service provider database concerning how to contact the service provider. For other entities, the system server can access, for example, the database of personal preferences or profiles for determining how to contact those entities. - The system server then queries the entity according to the protocol (step176). The querying uses concepts to obtain data for fulfilling the order for service, and the use of such concepts are explained in the related applications identified above. The system server also determines if audible interaction is required (step 178), which can be determined through the protocol and information for service providers in the service provider database or for other entities as specified in the database or personal profiles or preferences. The interaction often involves audio interaction via a phone call. If audio interaction is required, the system server converts a concept determined from the protocol to corresponding audio through a text conversion method and presents the audio message (step 180). The conversion of text to audio for concepts is explained in the related application identified above, and it can involve use of a computer-generated voice or prerecorded voice segments corresponding to the concept. For audio interaction, the system server receives a voice response and converts it to a corresponding concept through a voice-to-concept conversion method (step 182). Voice-to-concept conversion techniques are also explained in the related application identified above.
- Otherwise, if audio interaction is not required, the system server sends to the entity a text message for the concept (step184) and receives a response (step 186). A non-audio interaction can involve, for example, sending e-mail messages and receiving responsive e-mail messages, or interaction via a web page for the entity. The protocol and information relating to the entity can determine the type of interaction and how to contact the entity such as by specifying a phone number or e-mail address for the entity.
- Upon receiving a response to the query, the system server constructs a sentence to fulfill the response (step188). This construction of a sentence can involve the use of concepts and related techniques described in the related applications identified above. The system server determines if the querying is complete according to the protocol (step 190). If querying is not complete (step 192), the system server returns to step 176 to again query the entity according to the protocol. The repeated querying can involve, for example, use of the next concept for the sentence or the same concept if an acceptable response was not received.
- The querying can also involve a type of negotiation with the entity or entities contacted by the system server presenting offers for reservations or appointments and in effect obtaining counter-offers. For example, if the requested time (offer) for a reservation is not available, the querying can involve obtaining an indication of the times available (counter-offers) and then contacting the requestor to determine if any of those times are acceptable. The negotiation can include automatic default alternatives for the requester, and those alternatives can be determined, for example, through querying the requestor or from a personal profile of the requestor. For example, the requestor may indicate that a restaurant reservation within thirty minutes of a specified reservation is an acceptable alternative.
- The negotiation can also include multiple offers or queries made to entities. For example, a requester may specify three sample times for a meeting, and the system server can query individuals with those three times to determine if everyone is available at one of the times. This type of negotiation also provides the advantage of helping to maintain privacy of a requestor's schedule by using multiple times and potentially dates rather than, for example, the requestor's preferred or only time available.
- The negotiation can also involve determining a sub-set of a group of individuals available for an appointment at a particular time. For example, it can include determining whether a group of three individuals among eight individuals are available for a particular tee time and date at a golf course. Therefore, a negotiation, as specified and implemented by the protocols, can involve processing one or more offers, one or more counter-offers, and groups of entities.
- Once the querying is complete, as determined by the protocol (step192), the system server determines whether to query another entity (step 194). This determination can be made through the protocol or from having determined in
step 164 that the request does not involve a category; if no category is involved, the system server only had one entity to query. If the system server has another entity to query (step 196), it returns to step 174 to contact another entity from the set of entities. It can determine the next one to select through, for example, the protocol. The system server then proceeds with querying the next entity according to the protocol. - If there are no more entities to query (step196), the system server has completed attempting to fulfill the order for service. As a result, the system server has made the appointment or reservation through the querying or, alternatively, has determined that it cannot fulfill the request. The system server provides confirmation to the requestor (step 198). The confirmation can identify the entity, along with the time and date, for the reservation or appointment. Alternatively, it can provide notice to the requestor that the reservation or appointment could not be fulfilled, in which case the system server can potentially query the requestor to attempt to make an alternate appointment or reservation. The confirmation can be provided in many different ways according to a default communication or as specified by the requester preferences or profile; for example, the confirmation can include a phone call, e-mail, or a text message presented on the requestor's user device.
- Table 4 provides an example of a protocol for querying a restaurant to attempt to make a reservation. Table 5 provides the example of a protocol for querying a group of individuals to determine the first three among a group eight available for a particular tee time for a golf outing; another protocol can be used, such as one similar to that shown in Table 4, for contacting the golf course to obtain an available tee time for the three individuals. Table 6 provides an example of a protocol for querying a group of individuals with multiple times (offers) for scheduling a meeting. These examples also illustrate the type of negotiation that can occur through the protocols in order, for example, to determine a time available for the requested reservation or individuals available for the requested tee time. Also, the querying and confirmation for these examples can use various types of communications, as explained above, such as text, voice, e-mail, or other forms.
- The exemplary protocols in Tables 4-6 are provided for illustrative purposes only, and many types of protocols are possible depending upon, for example, types of requests for service, entities, and categories. Also, the types of requests for services shown in Tables 4-6, and described above, are provided for illustrative purposes only, and many types of requests for service are possible; examples include, but are not limited to, requests for reservations or appointments for entertainment, travel, sports, recreation, and business-related purposes.
TABLE 4 Protocol for restaurant Y, reservation for two on date X ASK: are you qualified to make reservations?; IF YES, continue; IF NO, ASK: can you get someone on the phone who is qualified?, repeat as necessary; ASK: is a reservation available for 7:00 pm for two on date X?; IF YES, continue to STATE step; IF NO, ASK: are there other times available for date X?; IF YES, ASK: what are the other times available?; LISTEN: record key phrases for times available, end call; IF NO, end call; STATE: please reserve a table for two at 7:00 pm on date X for REQUESTOR NAME; ASK: is everything complete?; IF YES, continue to REPORT step; IF NO, ASK: what information is needed? LISTEN: record key phrases to identify missing information IF TIME MISSING, STATE: 7:00 pm; IF DATE MISSING, STATE: date X; IF NUMBER MISSING, STATE: two; IF REQUESTOR NAME MISSING, STATE: REQUESTOR NAME; RETURN to ASK (is everything complete?); REPORT TO REQUESTOR; IF RESERVATION MADE, STATE: you are confirmed for a reservation for two at 7:00 pm on date X, end call; IF RESERVATION NOT MADE; IF ALTERNATE TIMES ARE AVAILABLE, STATE: the time you requested was not available, times ALTERNATE TIMES are available, do you want one of those times? IF YES, ASK: which time?; LISTEN: record key phrase for time; STATE: a reservation for that time will be attempted, end call; RETURN to ASK step (are you qualified . . . ); IF NO, end call. -
TABLE 5 Protocol for tee time X on date Y at golf course Z for three individuals among a group of individuals 1-8 CONTACT an individual, starting with individual 1; ASK: are you available for a tee time X on date Y at golf course Z?; LISTEN: record indication of whether the individual is available; END CALL with the individual; ARE THREE INDIVIDUALS AVAILABLE?; IF YES, provide confirmation of the tee time to the three available individuals; CONTACT AVAILABLE INDIVIDUALS, STATE: a reservation has been confirmed for a tee time X on date Y at golf course Z for AVAILABLE INDIVIDUALS; IF NO, HAVE ALL INDIVIDUALS BEEN CONTACTED?; IF YES, provide cancellation of tee time to those individuals who indicated availability; CONTACT AVAILABLE INDIVIDUAL(S), STATE: the reservation for tee time X on date Y at golf course Z has been cancelled; IF NO, determine next individual to contact, RETURN to CONTACT an individual step. -
TABLE 6 Protocol for scheduling a meeting using three available times 1-3 on date X with individuals 1-3 CONTACT an individual, starting with individual 1; ASK: are you available at times 1, 2, or 3 on date X for a meeting?; LISTEN: record indication of availability for the individual; end call with the individual; HAVE ALL INDIVIDUALS BEEN CONTACTED?; IF YES, IS THERE A MATCH WHEN ALL ARE AVAILABLE? IF YES, select first matching time; PROVIDE confirmation of matching time to requestor and all individuals; CONTACT REQUESTOR AND INDIVIDUALS, STATE: you are confirmed for a meeting on date X at MATCHING TIME; IF NO, report to requestor that no matching times are available; CONTACT REQUESTOR, STATE: no matching times were available for a meeting on date X with the specified individuals; IF NO, determine next individual to contact, RETURN to CONTACT an individual step. - While the present invention has been described in connection with an exemplary embodiment, it will be understood that many modifications will be readily apparent to those skilled in the art, and this application is intended to cover any adaptations or variations thereof. For example, various types of user devices, hardware components for the devices and servers, and types of network transmissions may be used without departing from the scope of the invention. This invention should be limited only by the claims and equivalents thereof.
Claims (20)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US09/783,609 US20010047264A1 (en) | 2000-02-14 | 2001-02-15 | Automated reservation and appointment system using interactive voice recognition |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US18233000P | 2000-02-14 | 2000-02-14 | |
US09/783,609 US20010047264A1 (en) | 2000-02-14 | 2001-02-15 | Automated reservation and appointment system using interactive voice recognition |
Publications (1)
Publication Number | Publication Date |
---|---|
US20010047264A1 true US20010047264A1 (en) | 2001-11-29 |
Family
ID=22667981
Family Applications (8)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/658,407 Expired - Fee Related US6640098B1 (en) | 2000-02-14 | 2000-09-08 | System for obtaining service-related information for local interactive wireless devices |
US09/783,616 Abandoned US20010049275A1 (en) | 2000-02-14 | 2001-02-15 | Automated alert state change of user devices for time-based and location-based events |
US09/783,609 Abandoned US20010047264A1 (en) | 2000-02-14 | 2001-02-15 | Automated reservation and appointment system using interactive voice recognition |
US09/783,611 Expired - Fee Related US6941553B2 (en) | 2000-02-14 | 2001-02-15 | Hypertext concept notation for dynamically constructing a sentence to respond to a user request |
US09/783,608 Abandoned US20020002594A1 (en) | 2000-02-14 | 2001-02-15 | Rendering data using rendering instructions based upon concept identifiers for the data |
US09/783,215 Abandoned US20020002548A1 (en) | 2000-02-14 | 2001-02-15 | Airline flight departure and arrival prediction based upon historical and real-time data |
US09/783,610 Abandoned US20020004736A1 (en) | 2000-02-14 | 2001-02-15 | Assembling personal information of a target person based upon third-party |
US09/834,649 Expired - Fee Related US7043235B2 (en) | 2000-02-14 | 2001-04-16 | Secondary data encoded along with original data for generating responses to requests from wireless devices |
Family Applications Before (2)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/658,407 Expired - Fee Related US6640098B1 (en) | 2000-02-14 | 2000-09-08 | System for obtaining service-related information for local interactive wireless devices |
US09/783,616 Abandoned US20010049275A1 (en) | 2000-02-14 | 2001-02-15 | Automated alert state change of user devices for time-based and location-based events |
Family Applications After (5)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
US09/783,611 Expired - Fee Related US6941553B2 (en) | 2000-02-14 | 2001-02-15 | Hypertext concept notation for dynamically constructing a sentence to respond to a user request |
US09/783,608 Abandoned US20020002594A1 (en) | 2000-02-14 | 2001-02-15 | Rendering data using rendering instructions based upon concept identifiers for the data |
US09/783,215 Abandoned US20020002548A1 (en) | 2000-02-14 | 2001-02-15 | Airline flight departure and arrival prediction based upon historical and real-time data |
US09/783,610 Abandoned US20020004736A1 (en) | 2000-02-14 | 2001-02-15 | Assembling personal information of a target person based upon third-party |
US09/834,649 Expired - Fee Related US7043235B2 (en) | 2000-02-14 | 2001-04-16 | Secondary data encoded along with original data for generating responses to requests from wireless devices |
Country Status (3)
Country | Link |
---|---|
US (8) | US6640098B1 (en) |
JP (1) | JP2001297174A (en) |
DE (1) | DE10106869A1 (en) |
Cited By (188)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20030052951A1 (en) * | 1993-07-20 | 2003-03-20 | Canon Kabushiki Kaisha | Ink jet recording apparatus using recording unit with ink cartridge having ink inducing element |
US20030182367A1 (en) * | 2002-03-22 | 2003-09-25 | Brother Kogyo Kabushiki Kaisha | Client-server system |
US20030191649A1 (en) * | 2002-04-03 | 2003-10-09 | Trevor Stout | System and method for conducting transactions without human intervention using speech recognition technology |
GB2390191A (en) * | 2002-06-27 | 2003-12-31 | Yi Tang | Voice controlled business scheduling system and method |
US20040187158A1 (en) * | 2003-03-19 | 2004-09-23 | International Business Machines Corporation | Apparatus and method for television viewer interest expression in advertiser goods and services |
US20040267585A1 (en) * | 2003-06-24 | 2004-12-30 | Bellsouth Intellectual Property Corporation | Methods and systems for assisting scheduling with automation |
US20050182722A1 (en) * | 2000-07-19 | 2005-08-18 | Meyer Mark G. | Personnel risk management system and methods |
WO2005081124A1 (en) * | 2004-02-23 | 2005-09-01 | Odicorp Co., Ltd. | Mobiile charging civil official system and method thereof |
US20050203782A1 (en) * | 2004-03-12 | 2005-09-15 | Carline Smith | Automated airlines reservations system |
US20060020497A1 (en) * | 1999-09-21 | 2006-01-26 | Mcnally Keith R | Information management and synchronous communications system |
US20060087555A1 (en) * | 2004-10-25 | 2006-04-27 | 3V Technologies Incorporated | Systems and processes for scheduling and conducting audio/video communications |
US20070011678A1 (en) * | 2005-07-07 | 2007-01-11 | Johnny Lee | Methods and systems for managing shared tasks |
US20090106121A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal business to media transaction system |
US20090106056A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal business to media reservation system |
US20090106073A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media reservation business process |
US20090106654A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media transaction business process |
US20090106074A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media reservation standard |
US20090104896A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal service code for reservations |
US20090106109A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media transaction standard |
US20090106055A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Computer network based universal reservation system |
US20090259545A1 (en) * | 2007-10-22 | 2009-10-15 | Jacek Waksmundzki | Universal service code for reservations |
US20090265194A1 (en) * | 2007-10-22 | 2009-10-22 | Jacek Waksmundzki | Universal business to media reservation system, process and standard |
US20090265254A1 (en) * | 2007-10-22 | 2009-10-22 | Jacek Waksmundzki | Universal business to media transaction system, process and standard |
US8407002B2 (en) | 2010-07-09 | 2013-03-26 | Toyota Jidosha Kabushiki Kaisha | Information provision apparatus |
US20130275164A1 (en) * | 2010-01-18 | 2013-10-17 | Apple Inc. | Intelligent Automated Assistant |
CN103559311A (en) * | 2013-11-19 | 2014-02-05 | 宇龙计算机通信科技(深圳)有限公司 | Terminal and information flow display method |
US8660849B2 (en) | 2010-01-18 | 2014-02-25 | Apple Inc. | Prioritizing selection criteria by automated assistant |
US8670985B2 (en) | 2010-01-13 | 2014-03-11 | Apple Inc. | Devices and methods for identifying a prompt corresponding to a voice input in a sequence of prompts |
US8677377B2 (en) | 2005-09-08 | 2014-03-18 | Apple Inc. | Method and apparatus for building an intelligent automated assistant |
US8676904B2 (en) | 2008-10-02 | 2014-03-18 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US8682667B2 (en) | 2010-02-25 | 2014-03-25 | Apple Inc. | User profiling for selecting user specific voice input processing information |
US8682649B2 (en) | 2009-11-12 | 2014-03-25 | Apple Inc. | Sentiment prediction from textual data |
US8688446B2 (en) | 2008-02-22 | 2014-04-01 | Apple Inc. | Providing text input using speech data and non-speech data |
US8706472B2 (en) | 2011-08-11 | 2014-04-22 | Apple Inc. | Method for disambiguating multiple readings in language conversion |
US8713021B2 (en) | 2010-07-07 | 2014-04-29 | Apple Inc. | Unsupervised document clustering using latent semantic density analysis |
US8712776B2 (en) | 2008-09-29 | 2014-04-29 | Apple Inc. | Systems and methods for selective text to speech synthesis |
US8719014B2 (en) | 2010-09-27 | 2014-05-06 | Apple Inc. | Electronic device with text error correction based on voice recognition data |
US8719006B2 (en) | 2010-08-27 | 2014-05-06 | Apple Inc. | Combined statistical and rule-based part-of-speech tagging for text-to-speech synthesis |
US8718047B2 (en) | 2001-10-22 | 2014-05-06 | Apple Inc. | Text to speech conversion of text messages from mobile communication devices |
US8751238B2 (en) | 2009-03-09 | 2014-06-10 | Apple Inc. | Systems and methods for determining the language to use for speech generated by a text to speech engine |
US8762156B2 (en) | 2011-09-28 | 2014-06-24 | Apple Inc. | Speech recognition repair using contextual information |
US8768702B2 (en) | 2008-09-05 | 2014-07-01 | Apple Inc. | Multi-tiered voice feedback in an electronic device |
US8775442B2 (en) | 2012-05-15 | 2014-07-08 | Apple Inc. | Semantic search using a single-source semantic model |
US8781836B2 (en) | 2011-02-22 | 2014-07-15 | Apple Inc. | Hearing assistance system for providing consistent human speech |
US8812294B2 (en) | 2011-06-21 | 2014-08-19 | Apple Inc. | Translating phrases from one language into another using an order-based set of declarative rules |
US8862252B2 (en) | 2009-01-30 | 2014-10-14 | Apple Inc. | Audio user interface for displayless electronic device |
US8898568B2 (en) | 2008-09-09 | 2014-11-25 | Apple Inc. | Audio user interface |
US8935167B2 (en) | 2012-09-25 | 2015-01-13 | Apple Inc. | Exemplar-based latent perceptual modeling for automatic speech recognition |
US8977255B2 (en) | 2007-04-03 | 2015-03-10 | Apple Inc. | Method and system for operating a multi-function portable electronic device using voice-activation |
US8977584B2 (en) | 2010-01-25 | 2015-03-10 | Newvaluexchange Global Ai Llp | Apparatuses, methods and systems for a digital conversation management platform |
US8996376B2 (en) | 2008-04-05 | 2015-03-31 | Apple Inc. | Intelligent text-to-speech conversion |
US9053089B2 (en) | 2007-10-02 | 2015-06-09 | Apple Inc. | Part-of-speech tagging using latent analogy |
US9262612B2 (en) | 2011-03-21 | 2016-02-16 | Apple Inc. | Device access using voice authentication |
US9280610B2 (en) | 2012-05-14 | 2016-03-08 | Apple Inc. | Crowd sourcing information to fulfill user requests |
US9300784B2 (en) | 2013-06-13 | 2016-03-29 | Apple Inc. | System and method for emergency calls initiated by voice command |
US20160094472A1 (en) * | 2003-11-24 | 2016-03-31 | At&T Intellectual Property I, L.P. | Methods, Systems, and Products for Providing Communications Services |
US9311043B2 (en) | 2010-01-13 | 2016-04-12 | Apple Inc. | Adaptive audio feedback system and method |
US20160119439A1 (en) * | 2006-11-22 | 2016-04-28 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US9330720B2 (en) | 2008-01-03 | 2016-05-03 | Apple Inc. | Methods and apparatus for altering audio output signals |
US9338493B2 (en) | 2014-06-30 | 2016-05-10 | Apple Inc. | Intelligent automated assistant for TV user interactions |
US9368114B2 (en) | 2013-03-14 | 2016-06-14 | Apple Inc. | Context-sensitive handling of interruptions |
US9431006B2 (en) | 2009-07-02 | 2016-08-30 | Apple Inc. | Methods and apparatuses for automatic speech recognition |
US9430463B2 (en) | 2014-05-30 | 2016-08-30 | Apple Inc. | Exemplar-based natural language processing |
US9483461B2 (en) | 2012-03-06 | 2016-11-01 | Apple Inc. | Handling speech synthesis of content for multiple languages |
US9495129B2 (en) | 2012-06-29 | 2016-11-15 | Apple Inc. | Device, method, and user interface for voice-activated navigation and browsing of a document |
US9502031B2 (en) | 2014-05-27 | 2016-11-22 | Apple Inc. | Method for supporting dynamic grammars in WFST-based ASR |
US9535906B2 (en) | 2008-07-31 | 2017-01-03 | Apple Inc. | Mobile device having human language translation capability with positional feedback |
US9547647B2 (en) | 2012-09-19 | 2017-01-17 | Apple Inc. | Voice-based media searching |
US9576574B2 (en) | 2012-09-10 | 2017-02-21 | Apple Inc. | Context-sensitive handling of interruptions by intelligent digital assistant |
US9582608B2 (en) | 2013-06-07 | 2017-02-28 | Apple Inc. | Unified ranking with entropy-weighted information for phrase-based semantic auto-completion |
US9620105B2 (en) | 2014-05-15 | 2017-04-11 | Apple Inc. | Analyzing audio input for efficient speech and music recognition |
US9620104B2 (en) | 2013-06-07 | 2017-04-11 | Apple Inc. | System and method for user-specified pronunciation of words for speech synthesis and recognition |
US9633004B2 (en) | 2014-05-30 | 2017-04-25 | Apple Inc. | Better resolution when referencing to concepts |
US9633674B2 (en) | 2013-06-07 | 2017-04-25 | Apple Inc. | System and method for detecting errors in interactions with a voice-based digital assistant |
TWI581196B (en) * | 2010-05-31 | 2017-05-01 | Rakuten Inc | An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program |
US9646614B2 (en) | 2000-03-16 | 2017-05-09 | Apple Inc. | Fast, language-independent method for user authentication by voice |
US9646609B2 (en) | 2014-09-30 | 2017-05-09 | Apple Inc. | Caching apparatus for serving phonetic pronunciations |
US9668121B2 (en) | 2014-09-30 | 2017-05-30 | Apple Inc. | Social reminders |
US9697822B1 (en) | 2013-03-15 | 2017-07-04 | Apple Inc. | System and method for updating an adaptive speech recognition model |
US9697820B2 (en) | 2015-09-24 | 2017-07-04 | Apple Inc. | Unit-selection text-to-speech synthesis using concatenation-sensitive neural networks |
US9711141B2 (en) | 2014-12-09 | 2017-07-18 | Apple Inc. | Disambiguating heteronyms in speech synthesis |
US9715875B2 (en) | 2014-05-30 | 2017-07-25 | Apple Inc. | Reducing the need for manual start/end-pointing and trigger phrases |
US9721563B2 (en) | 2012-06-08 | 2017-08-01 | Apple Inc. | Name recognition system |
US9721566B2 (en) | 2015-03-08 | 2017-08-01 | Apple Inc. | Competing devices responding to voice triggers |
US9733821B2 (en) | 2013-03-14 | 2017-08-15 | Apple Inc. | Voice control to diagnose inadvertent activation of accessibility features |
US9734193B2 (en) | 2014-05-30 | 2017-08-15 | Apple Inc. | Determining domain salience ranking from ambiguous words in natural speech |
US9760559B2 (en) | 2014-05-30 | 2017-09-12 | Apple Inc. | Predictive text input |
US9785630B2 (en) | 2014-05-30 | 2017-10-10 | Apple Inc. | Text prediction using combined word N-gram and unigram language models |
US9798393B2 (en) | 2011-08-29 | 2017-10-24 | Apple Inc. | Text correction processing |
US9818400B2 (en) | 2014-09-11 | 2017-11-14 | Apple Inc. | Method and apparatus for discovering trending terms in speech requests |
US9842105B2 (en) | 2015-04-16 | 2017-12-12 | Apple Inc. | Parsimonious continuous-space phrase representations for natural language processing |
US9842101B2 (en) | 2014-05-30 | 2017-12-12 | Apple Inc. | Predictive conversion of language input |
US9858925B2 (en) | 2009-06-05 | 2018-01-02 | Apple Inc. | Using context information to facilitate processing of commands in a virtual assistant |
US9865280B2 (en) | 2015-03-06 | 2018-01-09 | Apple Inc. | Structured dictation using intelligent automated assistants |
US9886432B2 (en) | 2014-09-30 | 2018-02-06 | Apple Inc. | Parsimonious handling of word inflection via categorical stem + suffix N-gram language models |
US9886953B2 (en) | 2015-03-08 | 2018-02-06 | Apple Inc. | Virtual assistant activation |
US9899019B2 (en) | 2015-03-18 | 2018-02-20 | Apple Inc. | Systems and methods for structured stem and suffix language models |
US9922642B2 (en) | 2013-03-15 | 2018-03-20 | Apple Inc. | Training an at least partial voice command system |
US9934775B2 (en) | 2016-05-26 | 2018-04-03 | Apple Inc. | Unit-selection text-to-speech synthesis based on predicted concatenation parameters |
US9946706B2 (en) | 2008-06-07 | 2018-04-17 | Apple Inc. | Automatic language identification for dynamic text processing |
US9959870B2 (en) | 2008-12-11 | 2018-05-01 | Apple Inc. | Speech recognition involving a mobile device |
US9966065B2 (en) | 2014-05-30 | 2018-05-08 | Apple Inc. | Multi-command single utterance input method |
US9966068B2 (en) | 2013-06-08 | 2018-05-08 | Apple Inc. | Interpreting and acting upon commands that involve sharing information with remote devices |
US9972304B2 (en) | 2016-06-03 | 2018-05-15 | Apple Inc. | Privacy preserving distributed evaluation framework for embedded personalized systems |
US9977779B2 (en) | 2013-03-14 | 2018-05-22 | Apple Inc. | Automatic supplementation of word correction dictionaries |
US10019994B2 (en) | 2012-06-08 | 2018-07-10 | Apple Inc. | Systems and methods for recognizing textual identifiers within a plurality of words |
US10043516B2 (en) | 2016-09-23 | 2018-08-07 | Apple Inc. | Intelligent automated assistant |
US10049668B2 (en) | 2015-12-02 | 2018-08-14 | Apple Inc. | Applying neural network language models to weighted finite state transducers for automatic speech recognition |
US10049663B2 (en) | 2016-06-08 | 2018-08-14 | Apple, Inc. | Intelligent automated assistant for media exploration |
US10057736B2 (en) | 2011-06-03 | 2018-08-21 | Apple Inc. | Active transport based notifications |
US10067938B2 (en) | 2016-06-10 | 2018-09-04 | Apple Inc. | Multilingual word prediction |
US10074360B2 (en) | 2014-09-30 | 2018-09-11 | Apple Inc. | Providing an indication of the suitability of speech recognition |
US10078631B2 (en) | 2014-05-30 | 2018-09-18 | Apple Inc. | Entropy-guided text prediction using combined word and character n-gram language models |
US10078487B2 (en) | 2013-03-15 | 2018-09-18 | Apple Inc. | Context-sensitive handling of interruptions |
US10083688B2 (en) | 2015-05-27 | 2018-09-25 | Apple Inc. | Device voice control for selecting a displayed affordance |
TWI637331B (en) * | 2017-06-02 | 2018-10-01 | 精誠資訊股份有限公司 | Full-time voice interactive reservation method for single representative number |
US10089072B2 (en) | 2016-06-11 | 2018-10-02 | Apple Inc. | Intelligent device arbitration and control |
US10101822B2 (en) | 2015-06-05 | 2018-10-16 | Apple Inc. | Language input correction |
US20180315427A1 (en) * | 2017-04-30 | 2018-11-01 | Samsung Electronics Co., Ltd | Electronic apparatus for processing user utterance and controlling method thereof |
US10127911B2 (en) | 2014-09-30 | 2018-11-13 | Apple Inc. | Speaker identification and unsupervised speaker adaptation techniques |
US10127220B2 (en) | 2015-06-04 | 2018-11-13 | Apple Inc. | Language identification from short strings |
US10134385B2 (en) | 2012-03-02 | 2018-11-20 | Apple Inc. | Systems and methods for name pronunciation |
US10170123B2 (en) | 2014-05-30 | 2019-01-01 | Apple Inc. | Intelligent assistant for home automation |
US10176167B2 (en) | 2013-06-09 | 2019-01-08 | Apple Inc. | System and method for inferring user intent from speech inputs |
US10185542B2 (en) | 2013-06-09 | 2019-01-22 | Apple Inc. | Device, method, and graphical user interface for enabling conversation persistence across two or more instances of a digital assistant |
US10186254B2 (en) | 2015-06-07 | 2019-01-22 | Apple Inc. | Context-based endpoint detection |
US10192552B2 (en) | 2016-06-10 | 2019-01-29 | Apple Inc. | Digital assistant providing whispered speech |
US10199051B2 (en) | 2013-02-07 | 2019-02-05 | Apple Inc. | Voice trigger for a digital assistant |
US10223066B2 (en) | 2015-12-23 | 2019-03-05 | Apple Inc. | Proactive assistance based on dialog communication between devices |
US10241644B2 (en) | 2011-06-03 | 2019-03-26 | Apple Inc. | Actionable reminder entries |
US10241752B2 (en) | 2011-09-30 | 2019-03-26 | Apple Inc. | Interface for a virtual digital assistant |
US10249300B2 (en) | 2016-06-06 | 2019-04-02 | Apple Inc. | Intelligent list reading |
US10255907B2 (en) | 2015-06-07 | 2019-04-09 | Apple Inc. | Automatic accent detection using acoustic models |
US10255566B2 (en) | 2011-06-03 | 2019-04-09 | Apple Inc. | Generating and processing task items that represent tasks to perform |
US10269345B2 (en) | 2016-06-11 | 2019-04-23 | Apple Inc. | Intelligent task discovery |
US10289433B2 (en) | 2014-05-30 | 2019-05-14 | Apple Inc. | Domain specific language for encoding assistant dialog |
US10297253B2 (en) | 2016-06-11 | 2019-05-21 | Apple Inc. | Application integration with a digital assistant |
US10296160B2 (en) | 2013-12-06 | 2019-05-21 | Apple Inc. | Method for extracting salient dialog usage from live data |
US10354011B2 (en) | 2016-06-09 | 2019-07-16 | Apple Inc. | Intelligent automated assistant in a home environment |
US10356243B2 (en) | 2015-06-05 | 2019-07-16 | Apple Inc. | Virtual assistant aided communication with 3rd party service in a communication session |
US10366158B2 (en) | 2015-09-29 | 2019-07-30 | Apple Inc. | Efficient word encoding for recurrent neural network language models |
US10410637B2 (en) | 2017-05-12 | 2019-09-10 | Apple Inc. | User-specific acoustic models |
US10417037B2 (en) | 2012-05-15 | 2019-09-17 | Apple Inc. | Systems and methods for integrating third party services with a digital assistant |
US10446141B2 (en) | 2014-08-28 | 2019-10-15 | Apple Inc. | Automatic speech recognition based on user feedback |
US10446143B2 (en) | 2016-03-14 | 2019-10-15 | Apple Inc. | Identification of voice inputs providing credentials |
US10482874B2 (en) | 2017-05-15 | 2019-11-19 | Apple Inc. | Hierarchical belief states for digital assistants |
US10490187B2 (en) | 2016-06-10 | 2019-11-26 | Apple Inc. | Digital assistant providing automated status report |
US10496753B2 (en) | 2010-01-18 | 2019-12-03 | Apple Inc. | Automatically adapting user interfaces for hands-free interaction |
US10509862B2 (en) | 2016-06-10 | 2019-12-17 | Apple Inc. | Dynamic phrase expansion of language input |
US10515147B2 (en) | 2010-12-22 | 2019-12-24 | Apple Inc. | Using statistical language models for contextual lookup |
US10521466B2 (en) | 2016-06-11 | 2019-12-31 | Apple Inc. | Data driven natural language event detection and classification |
US10540976B2 (en) | 2009-06-05 | 2020-01-21 | Apple Inc. | Contextual voice commands |
US10553209B2 (en) | 2010-01-18 | 2020-02-04 | Apple Inc. | Systems and methods for hands-free notification summaries |
US10552013B2 (en) | 2014-12-02 | 2020-02-04 | Apple Inc. | Data detection |
US10567477B2 (en) | 2015-03-08 | 2020-02-18 | Apple Inc. | Virtual assistant continuity |
US10572476B2 (en) | 2013-03-14 | 2020-02-25 | Apple Inc. | Refining a search based on schedule items |
US10593346B2 (en) | 2016-12-22 | 2020-03-17 | Apple Inc. | Rank-reduced token representation for automatic speech recognition |
US10592095B2 (en) | 2014-05-23 | 2020-03-17 | Apple Inc. | Instantaneous speaking of content on touch devices |
CN111008736A (en) * | 2019-11-28 | 2020-04-14 | 海南太美航空股份有限公司 | Opening decision method and system for new airline |
US10642574B2 (en) | 2013-03-14 | 2020-05-05 | Apple Inc. | Device, method, and graphical user interface for outputting captions |
US10652394B2 (en) | 2013-03-14 | 2020-05-12 | Apple Inc. | System and method for processing voicemail |
US10659851B2 (en) | 2014-06-30 | 2020-05-19 | Apple Inc. | Real-time digital assistant knowledge updates |
US10659515B2 (en) | 2006-11-22 | 2020-05-19 | Qualtrics, Inc. | System for providing audio questionnaires |
US10672399B2 (en) | 2011-06-03 | 2020-06-02 | Apple Inc. | Switching between text data and audio data based on a mapping |
US10671428B2 (en) | 2015-09-08 | 2020-06-02 | Apple Inc. | Distributed personal assistant |
US10679605B2 (en) | 2010-01-18 | 2020-06-09 | Apple Inc. | Hands-free list-reading by intelligent automated assistant |
US10691473B2 (en) | 2015-11-06 | 2020-06-23 | Apple Inc. | Intelligent automated assistant in a messaging environment |
US10705794B2 (en) | 2010-01-18 | 2020-07-07 | Apple Inc. | Automatically adapting user interfaces for hands-free interaction |
US10733993B2 (en) | 2016-06-10 | 2020-08-04 | Apple Inc. | Intelligent digital assistant in a multi-tasking environment |
US10748529B1 (en) | 2013-03-15 | 2020-08-18 | Apple Inc. | Voice activated device for use with a voice-based digital assistant |
US10747498B2 (en) | 2015-09-08 | 2020-08-18 | Apple Inc. | Zero latency digital assistant |
US10755703B2 (en) | 2017-05-11 | 2020-08-25 | Apple Inc. | Offline personal assistant |
US10762293B2 (en) | 2010-12-22 | 2020-09-01 | Apple Inc. | Using parts-of-speech tagging and named entity recognition for spelling correction |
US10789041B2 (en) | 2014-09-12 | 2020-09-29 | Apple Inc. | Dynamic thresholds for always listening speech trigger |
US10791176B2 (en) | 2017-05-12 | 2020-09-29 | Apple Inc. | Synchronization and task delegation of a digital assistant |
US10791216B2 (en) | 2013-08-06 | 2020-09-29 | Apple Inc. | Auto-activating smart responses based on activities from remote devices |
US10803474B2 (en) | 2006-11-22 | 2020-10-13 | Qualtrics, Llc | System for creating and distributing interactive advertisements to mobile devices |
US10810274B2 (en) | 2017-05-15 | 2020-10-20 | Apple Inc. | Optimizing dialogue policy decisions for digital assistants using implicit feedback |
US10834365B2 (en) | 2018-02-08 | 2020-11-10 | Nortek Security & Control Llc | Audio-visual monitoring using a virtual assistant |
US10978050B2 (en) | 2018-02-20 | 2021-04-13 | Intellivision Technologies Corp. | Audio type detection |
US11010550B2 (en) | 2015-09-29 | 2021-05-18 | Apple Inc. | Unified language modeling framework for word prediction, auto-completion and auto-correction |
US11025565B2 (en) | 2015-06-07 | 2021-06-01 | Apple Inc. | Personalized prediction of responses for instant messaging |
US11151899B2 (en) | 2013-03-15 | 2021-10-19 | Apple Inc. | User training by intelligent digital assistant |
US11217255B2 (en) | 2017-05-16 | 2022-01-04 | Apple Inc. | Far-field extension for digital assistant services |
US11256386B2 (en) | 2006-11-22 | 2022-02-22 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US11276130B2 (en) | 2005-07-26 | 2022-03-15 | Ameranth, Inc. | Information management and synchronous communications system |
US11587559B2 (en) | 2015-09-30 | 2023-02-21 | Apple Inc. | Intelligent device identification |
US11770304B1 (en) | 2023-03-14 | 2023-09-26 | Ameranth, Inc. | Adaptable computing network with real time, intelligent, 4D spherical scalability, tech stack awareness, tech stack integration, automatic bi-directional communications channel switching and order equilibrium—for large enterprise, time sensitive event/transaction driven applications |
Families Citing this family (386)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US8606851B2 (en) | 1995-06-06 | 2013-12-10 | Wayport, Inc. | Method and apparatus for geographic-based communications service |
US5835061A (en) | 1995-06-06 | 1998-11-10 | Wayport, Inc. | Method and apparatus for geographic-based communications service |
WO2001037517A2 (en) | 1999-11-03 | 2001-05-25 | Wayport, Inc. | Distributed network communication system which enables multiple network providers to use a common distributed network infrastructure |
FI19992836A (en) * | 1999-12-30 | 2001-08-09 | Nokia Mobile Phones Ltd | Method and apparatus for using data processing apparatus |
EP1120724A1 (en) * | 2000-01-24 | 2001-08-01 | Scheidt & Bachmann Gmbh | Method for automatic handling of assignment processing in relation to offers for goods and/or services |
JP3545666B2 (en) * | 2000-02-14 | 2004-07-21 | 株式会社東芝 | Service providing system for mobile terminals |
EP1269754A4 (en) * | 2000-03-14 | 2009-03-11 | Joseph Robert Marchese | Digital video system using networked cameras |
US8024415B2 (en) | 2001-03-16 | 2011-09-20 | Microsoft Corporation | Priorities generation and management |
US7634528B2 (en) | 2000-03-16 | 2009-12-15 | Microsoft Corporation | Harnessing information about the timing of a user's client-server interactions to enhance messaging and collaboration services |
US6847924B1 (en) * | 2000-06-19 | 2005-01-25 | Ncr Corporation | Method and system for aggregating data distribution models |
US7743340B2 (en) | 2000-03-16 | 2010-06-22 | Microsoft Corporation | Positioning and rendering notification heralds based on user's focus of attention and activity |
US8701027B2 (en) * | 2000-03-16 | 2014-04-15 | Microsoft Corporation | Scope user interface for displaying the priorities and properties of multiple informational items |
US7444383B2 (en) * | 2000-06-17 | 2008-10-28 | Microsoft Corporation | Bounded-deferral policies for guiding the timing of alerting, interaction and communications using local sensory information |
US7243130B2 (en) * | 2000-03-16 | 2007-07-10 | Microsoft Corporation | Notification platform architecture |
US7010635B1 (en) * | 2000-03-21 | 2006-03-07 | Ricoh Co., Ltd | Method and apparatus for using a person digital assistant to interface with a communication station |
US6430395B2 (en) * | 2000-04-07 | 2002-08-06 | Commil Ltd. | Wireless private branch exchange (WPBX) and communicating between mobile units and base stations |
AU7482601A (en) * | 2000-05-12 | 2001-11-26 | Starr Braun Huon | Interactive system for processing and retrieving data relating to a particular destination via a communication device |
US8086672B2 (en) | 2000-06-17 | 2011-12-27 | Microsoft Corporation | When-free messaging |
US6754484B1 (en) * | 2000-07-10 | 2004-06-22 | Nokia Corporation | Short messaging using information beacons |
US7343303B2 (en) * | 2000-07-19 | 2008-03-11 | Ijet International, Inc. | Global asset risk management system and methods |
US7536340B2 (en) * | 2000-07-24 | 2009-05-19 | Cashedge, Inc. | Compliance monitoring method and apparatus |
WO2002025984A1 (en) * | 2000-09-20 | 2002-03-28 | Seiko Epson Corporation | Radio information distribution system, radio information distribution apparatus, and portable radio device |
AU2001291193A1 (en) * | 2000-09-22 | 2002-04-02 | Enhanced Messaging Systems, Inc. | System for delivering wireless information services to messaging devices |
JP3558125B2 (en) * | 2000-10-17 | 2004-08-25 | 日本電気株式会社 | Wireless communication connection destination identification method |
US20020146129A1 (en) | 2000-11-09 | 2002-10-10 | Kaplan Ari D. | Method and system for secure wireless database management |
US6943778B1 (en) * | 2000-11-20 | 2005-09-13 | Nokia Corporation | Touch screen input technique |
US7844666B2 (en) | 2000-12-12 | 2010-11-30 | Microsoft Corporation | Controls and displays for acquiring preferences, inspecting behavior, and guiding the learning and decision policies of an adaptive communications prioritization and routing system |
US20020071416A1 (en) * | 2000-12-13 | 2002-06-13 | Greg Carlson | Ad hoc wide area network access method and system |
US6879810B2 (en) * | 2000-12-20 | 2005-04-12 | Nokia Corporation | Control of short range RF communication |
US20020086689A1 (en) * | 2000-12-28 | 2002-07-04 | Brian Moran | Rerouting wireless messages to locate service providers |
US7155163B2 (en) * | 2001-01-09 | 2006-12-26 | Agere Systems Inc. | Unified passcode pairing of piconet devices |
US7058358B2 (en) * | 2001-01-16 | 2006-06-06 | Agere Systems Inc. | Enhanced wireless network security using GPS |
US20030119480A1 (en) * | 2001-02-26 | 2003-06-26 | Jahangir Mohammed | Apparatus and method for provisioning an unlicensed wireless communications base station for operation within a licensed wireless communications system |
US7308263B2 (en) * | 2001-02-26 | 2007-12-11 | Kineto Wireless, Inc. | Apparatus for supporting the handover of a telecommunication session between a licensed wireless system and an unlicensed wireless system |
JP2002261909A (en) * | 2001-02-28 | 2002-09-13 | Sanyo Electric Co Ltd | Telephone set and reporting method |
JP2002288287A (en) * | 2001-03-23 | 2002-10-04 | Nec Commun Syst Ltd | (public) transportation information transmitting system |
US6968216B1 (en) * | 2001-05-31 | 2005-11-22 | Openwave Systems Inc. | Method and apparatus for controlling ringer characteristics for wireless communication devices |
US20060240806A1 (en) * | 2001-07-18 | 2006-10-26 | Saban Demirbasa | Data security device |
US7076244B2 (en) | 2001-07-23 | 2006-07-11 | Research In Motion Limited | System and method for pushing information to a mobile device |
US20030033463A1 (en) * | 2001-08-10 | 2003-02-13 | Garnett Paul J. | Computer system storage |
US6931463B2 (en) * | 2001-09-11 | 2005-08-16 | International Business Machines Corporation | Portable companion device only functioning when a wireless link established between the companion device and an electronic device and providing processed data to the electronic device |
US20030054846A1 (en) * | 2001-09-14 | 2003-03-20 | Cvsht | Apparatus and methods for selectively establishing wireless communications |
US20030054833A1 (en) * | 2001-09-18 | 2003-03-20 | Intel Corporation | Application execution method and apparatus |
US20030054866A1 (en) * | 2001-09-20 | 2003-03-20 | Byers Charles Calvin | Method for automatically selecting the alert type for a mobile electronic device |
US6888811B2 (en) * | 2001-09-24 | 2005-05-03 | Motorola, Inc. | Communication system for location sensitive information and method therefor |
US7640006B2 (en) * | 2001-10-03 | 2009-12-29 | Accenture Global Services Gmbh | Directory assistance with multi-modal messaging |
US7441016B2 (en) * | 2001-10-03 | 2008-10-21 | Accenture Global Services Gmbh | Service authorizer |
US7472091B2 (en) | 2001-10-03 | 2008-12-30 | Accenture Global Services Gmbh | Virtual customer database |
US6669088B2 (en) * | 2001-11-09 | 2003-12-30 | William J. Veeneman | Multi-merchant gift registry |
JP3851554B2 (en) * | 2001-12-11 | 2006-11-29 | 株式会社日立製作所 | Control method for controlling cellular phone device |
US7133663B2 (en) * | 2001-12-20 | 2006-11-07 | Accenture Global Services, Gmbh | Determining the context of surroundings |
US20040236653A1 (en) * | 2002-01-03 | 2004-11-25 | Sokolic Jeremy N. | System and method for associating identifiers with data |
WO2003063426A1 (en) * | 2002-01-18 | 2003-07-31 | Nortel Networks Limited | Method and system for priority-based state transition for high speed data transmission and wireless access networks |
US20030143954A1 (en) * | 2002-01-25 | 2003-07-31 | International Business Machines Corporation | Method of handling wireless device intrusion into populated areas |
US20030144009A1 (en) * | 2002-01-28 | 2003-07-31 | Dan Nowlin | Method and apparatus for local positioning/tracking system using wireless access points |
US20030187715A1 (en) * | 2002-03-27 | 2003-10-02 | Foss Laurence D. | Method and system for assisting management of client contact |
US20040054550A1 (en) * | 2002-04-04 | 2004-03-18 | James Cole | System and method for the distribution of information during irregular operations |
US7551930B2 (en) * | 2002-05-06 | 2009-06-23 | Nokia Corporation | Location-based services for mobile stations using short range wireless technology |
US6795404B2 (en) * | 2002-06-18 | 2004-09-21 | Bellsouth Intellectual Property Corporation | Device for aggregating, translating, and disseminating communications within a multiple device environment |
US6889207B2 (en) | 2002-06-18 | 2005-05-03 | Bellsouth Intellectual Property Corporation | Content control in a device environment |
US20030233660A1 (en) * | 2002-06-18 | 2003-12-18 | Bellsouth Intellectual Property Corporation | Device interaction |
US7016888B2 (en) | 2002-06-18 | 2006-03-21 | Bellsouth Intellectual Property Corporation | Learning device interaction rules |
US7039698B2 (en) | 2002-06-18 | 2006-05-02 | Bellsouth Intellectual Property Corporation | Notification device interaction |
US7024256B2 (en) * | 2002-06-27 | 2006-04-04 | Openpeak Inc. | Method, system, and computer program product for automatically managing components within a controlled environment |
US6792323B2 (en) * | 2002-06-27 | 2004-09-14 | Openpeak Inc. | Method, system, and computer program product for managing controlled residential or non-residential environments |
US7933945B2 (en) | 2002-06-27 | 2011-04-26 | Openpeak Inc. | Method, system, and computer program product for managing controlled residential or non-residential environments |
US8116889B2 (en) | 2002-06-27 | 2012-02-14 | Openpeak Inc. | Method, system, and computer program product for managing controlled residential or non-residential environments |
US7801945B1 (en) | 2002-07-03 | 2010-09-21 | Sprint Spectrum L.P. | Method and system for inserting web content through intermediation between a content server and a client station |
US7568002B1 (en) * | 2002-07-03 | 2009-07-28 | Sprint Spectrum L.P. | Method and system for embellishing web content during transmission between a content server and a client station |
US7218918B1 (en) * | 2002-07-15 | 2007-05-15 | Bellsouth Intellectual Property Corporation | Systems and methods for a wireless messaging information service |
US20040039616A1 (en) * | 2002-08-26 | 2004-02-26 | Maycotte Higinio O. | System and method for use in connection with human travel |
US20040039617A1 (en) * | 2002-08-26 | 2004-02-26 | Flightlock, Inc. | Travel interface and communication of travel related information via a computer system |
US20040039613A1 (en) * | 2002-08-26 | 2004-02-26 | Maycotte Higinio O. | Passenger status based on flight status information |
US20040039614A1 (en) * | 2002-08-26 | 2004-02-26 | Maycotte Higinio O. | System and method to support end-to-end travel service including disruption notification and alternative flight solutions |
US20040039615A1 (en) * | 2002-08-26 | 2004-02-26 | Maycotte Higinio O. | Automated collection of flight reservation system data |
US7463620B2 (en) * | 2002-09-10 | 2008-12-09 | 3Com Corporation | Architecture and method for controlling features and services in packet-based networks |
US20080313282A1 (en) | 2002-09-10 | 2008-12-18 | Warila Bruce W | User interface, operating system and architecture |
US7289813B2 (en) * | 2002-09-12 | 2007-10-30 | Broadcom Corporation | Using signal-generated location information to identify and list available devices |
US7634269B2 (en) * | 2002-10-18 | 2009-12-15 | Kineto Wireless, Inc. | Apparatus and method for extending the coverage area of a licensed wireless communication system using an unlicensed wireless communication system |
US7565145B2 (en) * | 2002-10-18 | 2009-07-21 | Kineto Wireless, Inc. | Handover messaging in an unlicensed mobile access telecommunications system |
US7231219B2 (en) | 2002-12-17 | 2007-06-12 | International Business Machines Corporation | Method, apparatus, and program for automated property adjustment in a cellular network |
US7987489B2 (en) | 2003-01-07 | 2011-07-26 | Openpeak Inc. | Legacy device bridge for residential or non-residential networks |
US8042049B2 (en) | 2003-11-03 | 2011-10-18 | Openpeak Inc. | User interface for multi-device control |
US7668990B2 (en) | 2003-03-14 | 2010-02-23 | Openpeak Inc. | Method of controlling a device to perform an activity-based or an experience-based operation |
US20040203653A1 (en) * | 2003-03-18 | 2004-10-14 | Cheng-Shing Lai | Method for automatically completing settings of network parameters in wireless terminals |
US7451113B1 (en) * | 2003-03-21 | 2008-11-11 | Mighty Net, Inc. | Card management system and method |
WO2004088476A2 (en) | 2003-03-27 | 2004-10-14 | University Of Washington | Performing predictive pricing based on historical data |
US7457879B2 (en) * | 2003-04-01 | 2008-11-25 | Microsoft Corporation | Notification platform architecture |
US7209034B2 (en) | 2003-04-17 | 2007-04-24 | International Business Machines Corporation | Providing services with respect to a building according to the condition of the building |
WO2005013231A1 (en) * | 2003-08-04 | 2005-02-10 | Koninklijke Philips Electronics N.V. | Electronic calendar driven communication system |
JP4282426B2 (en) * | 2003-09-29 | 2009-06-24 | 株式会社東芝 | Electronic equipment and programs applied to the equipment |
US8234373B1 (en) | 2003-10-27 | 2012-07-31 | Sprint Spectrum L.P. | Method and system for managing payment for web content based on size of the web content |
US7109848B2 (en) * | 2003-11-17 | 2006-09-19 | Nokia Corporation | Applications and methods for providing a reminder or an alert to a digital media capture device |
US8166422B2 (en) * | 2003-11-21 | 2012-04-24 | Kyocera Corporation | System and method for arranging and playing a media presentation |
US20050125343A1 (en) * | 2003-12-03 | 2005-06-09 | Mendelovich Isaac F. | Method and apparatus for monetizing personal consumer profiles by aggregating a plurality of consumer credit card accounts into one card |
WO2005064891A1 (en) * | 2003-12-27 | 2005-07-14 | Sk Telecom Co., Ltd. | RTSP-Based Multimedia Control Method |
US7672436B1 (en) | 2004-01-23 | 2010-03-02 | Sprint Spectrum L.P. | Voice rendering of E-mail with tags for improved user experience |
US7637810B2 (en) * | 2005-08-09 | 2009-12-29 | Cfph, Llc | System and method for wireless gaming system with alerts |
ATE450006T1 (en) | 2004-02-25 | 2009-12-15 | Research In Motion Ltd | METHOD FOR MODIFYING EVENT NOTIFICATIONS IN AN ELECTRONIC DEVICE AND CORRESPONDING DEVICE AND COMPUTER PROGRAM PRODUCT |
US7534169B2 (en) | 2005-07-08 | 2009-05-19 | Cfph, Llc | System and method for wireless gaming system with user profiles |
US20070060358A1 (en) | 2005-08-10 | 2007-03-15 | Amaitis Lee M | System and method for wireless gaming with location determination |
US8092303B2 (en) | 2004-02-25 | 2012-01-10 | Cfph, Llc | System and method for convenience gaming |
US7811172B2 (en) | 2005-10-21 | 2010-10-12 | Cfph, Llc | System and method for wireless lottery |
US8616967B2 (en) | 2004-02-25 | 2013-12-31 | Cfph, Llc | System and method for convenience gaming |
US11250668B2 (en) * | 2004-02-25 | 2022-02-15 | Interactive Games Llc | System and method for wireless gaming system with alerts |
US7496352B2 (en) * | 2004-03-02 | 2009-02-24 | International Business Machines Corporation | Environmentally driven phone behavior |
WO2005102012A2 (en) * | 2004-04-20 | 2005-11-03 | Branchit Corporation | System and method for mapping relationship management intelligence |
US20050250551A1 (en) * | 2004-05-10 | 2005-11-10 | Nokia Corporation | Notification about an event |
US20060036451A1 (en) | 2004-08-10 | 2006-02-16 | Lundberg Steven W | Patent mapping |
KR100677342B1 (en) * | 2004-07-30 | 2007-02-02 | 엘지전자 주식회사 | Method for setting configuration of mobile terminal |
US7630723B2 (en) * | 2004-08-10 | 2009-12-08 | Intel Corporation | Method and apparatus to automatically silence a mobile device |
US7940746B2 (en) | 2004-08-24 | 2011-05-10 | Comcast Cable Holdings, Llc | Method and system for locating a voice over internet protocol (VoIP) device connected to a network |
KR100678937B1 (en) * | 2004-09-03 | 2007-02-07 | 삼성전자주식회사 | Method and apparatus for providing information in digital device using user-friendly method |
US10687166B2 (en) | 2004-09-30 | 2020-06-16 | Uber Technologies, Inc. | Obtaining user assistance |
US10445799B2 (en) | 2004-09-30 | 2019-10-15 | Uber Technologies, Inc. | Supply-chain side assistance |
US7359717B2 (en) * | 2004-09-30 | 2008-04-15 | International Business Machines Corporation | Method for transmitting an assignment through wireless transmission |
US10514816B2 (en) | 2004-12-01 | 2019-12-24 | Uber Technologies, Inc. | Enhanced user assistance |
US20060105789A1 (en) * | 2004-11-18 | 2006-05-18 | Noah Amit | Websites mapping system and method |
US7693735B2 (en) * | 2004-11-23 | 2010-04-06 | Etadirect Holdings, Inc. | Dynamic schedule mediation |
US20060159440A1 (en) * | 2004-11-29 | 2006-07-20 | Interdigital Technology Corporation | Method and apparatus for disrupting an autofocusing mechanism |
US20060137018A1 (en) * | 2004-11-29 | 2006-06-22 | Interdigital Technology Corporation | Method and apparatus to provide secured surveillance data to authorized entities |
TW200730836A (en) | 2004-12-06 | 2007-08-16 | Interdigital Tech Corp | Method and apparatus for detecting portable electronic device functionality |
US20060227640A1 (en) * | 2004-12-06 | 2006-10-12 | Interdigital Technology Corporation | Sensing device with activation and sensing alert functions |
US7574220B2 (en) * | 2004-12-06 | 2009-08-11 | Interdigital Technology Corporation | Method and apparatus for alerting a target that it is subject to sensing and restricting access to sensed content associated with the target |
GB2421597A (en) * | 2004-12-17 | 2006-06-28 | Motorola Inc | Method and apparatus for alert management. |
WO2006083939A2 (en) * | 2005-01-31 | 2006-08-10 | 4Info, Inc. | Prioritization of search responses system and method |
US8055250B2 (en) * | 2005-02-21 | 2011-11-08 | Samsung Electronics Co., Ltd. | Apparatus and method for function setting event in mobile terminal according to user position information |
US8620988B2 (en) * | 2005-03-23 | 2013-12-31 | Research In Motion Limited | System and method for processing syndication information for a mobile device |
US7400229B2 (en) * | 2005-04-04 | 2008-07-15 | International Business Machines Corporation | Method, system, and computer program product for providing an intelligent event notification system |
US20060258397A1 (en) * | 2005-05-10 | 2006-11-16 | Kaplan Mark M | Integrated mobile application server and communication gateway |
JPWO2006117843A1 (en) * | 2005-04-27 | 2008-12-18 | 三菱電機株式会社 | Mobile phone, state switching method in mobile phone, and transmitter |
WO2006128183A2 (en) | 2005-05-27 | 2006-11-30 | Schwegman, Lundberg, Woessner & Kluth, P.A. | Method and apparatus for cross-referencing important ip relationships |
US9088665B2 (en) * | 2005-06-28 | 2015-07-21 | Avaya Inc. | Context awareness for a mobile communication device |
US7752059B2 (en) | 2005-07-05 | 2010-07-06 | Cardiac Pacemakers, Inc. | Optimization of timing for data collection and analysis in advanced patient management system |
AU2006269413B2 (en) * | 2005-07-08 | 2011-02-17 | Cfph, Llc | System for wireless gaming with alerts |
US8070604B2 (en) | 2005-08-09 | 2011-12-06 | Cfph, Llc | System and method for providing wireless gaming as a service application |
US10510214B2 (en) | 2005-07-08 | 2019-12-17 | Cfph, Llc | System and method for peer-to-peer wireless gaming |
WO2007014341A2 (en) * | 2005-07-27 | 2007-02-01 | Schwegman, Lundberg & Woessner, P.A. | Patent mapping |
US7849309B1 (en) | 2005-12-09 | 2010-12-07 | At&T Intellectual Property Ii, L.P. | Method of securing network access radio systems |
US20070156517A1 (en) * | 2005-12-29 | 2007-07-05 | Mark Kaplan | System and method for redemption of a coupon using a mobile cellular telephone |
US8374895B2 (en) | 2006-02-17 | 2013-02-12 | Farecast, Inc. | Travel information interval grid |
US8200514B1 (en) | 2006-02-17 | 2012-06-12 | Farecast, Inc. | Travel-related prediction system |
US8392224B2 (en) * | 2006-02-17 | 2013-03-05 | Microsoft Corporation | Travel information fare history graph |
US8484057B2 (en) * | 2006-02-17 | 2013-07-09 | Microsoft Corporation | Travel information departure date/duration grid |
US20070198308A1 (en) * | 2006-02-17 | 2007-08-23 | Hugh Crean | Travel information route map |
KR20090006828A (en) * | 2006-03-16 | 2009-01-15 | 파나소닉 주식회사 | Terminal |
US8358976B2 (en) | 2006-03-24 | 2013-01-22 | The Invention Science Fund I, Llc | Wireless device with an aggregate user interface for controlling other devices |
US9166883B2 (en) | 2006-04-05 | 2015-10-20 | Joseph Robert Marchese | Network device detection, identification, and management |
SG136815A1 (en) * | 2006-04-12 | 2007-11-29 | Chong Beng Yap | Mobile information providing and transaction system |
US7644861B2 (en) * | 2006-04-18 | 2010-01-12 | Bgc Partners, Inc. | Systems and methods for providing access to wireless gaming devices |
CA2596474C (en) * | 2006-04-18 | 2015-12-22 | Cfph, L.L.C. | Systems and methods for providing access to wireless gaming devices |
US7549576B2 (en) | 2006-05-05 | 2009-06-23 | Cfph, L.L.C. | Systems and methods for providing access to wireless gaming devices |
WO2007127384A2 (en) * | 2006-04-27 | 2007-11-08 | Symon Communications, Inc. | System and method for interacting wirelessly with digital signage |
US8939359B2 (en) | 2006-05-05 | 2015-01-27 | Cfph, Llc | Game access device with time varying signal |
US9251521B2 (en) * | 2006-05-12 | 2016-02-02 | At&T Intellectual Property I, L.P. | Location-based alerting |
US8489110B2 (en) * | 2006-05-12 | 2013-07-16 | At&T Intellectual Property I, L.P. | Privacy control of location information |
US8112100B2 (en) * | 2006-05-12 | 2012-02-07 | At&T Intellectual Property I, L.P. | Location-based status checking |
US8559968B2 (en) * | 2006-05-12 | 2013-10-15 | At&T Intellectual Property I, L.P. | Location-based targeting |
US20070273506A1 (en) * | 2006-05-25 | 2007-11-29 | Jeffrey H. Butler | Remote notification system |
US7912187B1 (en) | 2006-06-01 | 2011-03-22 | At&T Mobility Ii Llc | Transcoding voice to/from text based on location of a communication device |
US20070298791A1 (en) * | 2006-06-23 | 2007-12-27 | Sierra Wireless Inc., A Canada Corporation | Method and apparatus for event confirmation using personal area network |
US20080126930A1 (en) * | 2006-06-28 | 2008-05-29 | Research In Motion Limited | Method and apparatus for dynamically varying one or more properties of a display element in response to variation in an associated characteristic |
DE102006034129A1 (en) * | 2006-07-20 | 2008-01-24 | Patric Arlt | Method for vehicle hiring system in city or in urban area, involves executing technology for monitoring and managing of vehicles, as self-driven taxi |
US8073681B2 (en) | 2006-10-16 | 2011-12-06 | Voicebox Technologies, Inc. | System and method for a cooperative conversational voice user interface |
US9125144B1 (en) * | 2006-10-20 | 2015-09-01 | Avaya Inc. | Proximity-based feature activation based on programmable profile |
US8050665B1 (en) * | 2006-10-20 | 2011-11-01 | Avaya Inc. | Alert reminder trigger by motion-detector |
US8292741B2 (en) | 2006-10-26 | 2012-10-23 | Cfph, Llc | Apparatus, processes and articles for facilitating mobile gaming |
US9306952B2 (en) | 2006-10-26 | 2016-04-05 | Cfph, Llc | System and method for wireless gaming with location determination |
WO2008055251A2 (en) * | 2006-10-31 | 2008-05-08 | Kineto Wireless, Inc. | Method and apparatus to enable hand-in for femtocells |
US7797187B2 (en) * | 2006-11-13 | 2010-09-14 | Farecast, Inc. | System and method of protecting prices |
US7890576B2 (en) * | 2006-11-13 | 2011-02-15 | Microsoft Corporation | Selective communication of targeted information |
US8510567B2 (en) | 2006-11-14 | 2013-08-13 | Cfph, Llc | Conditional biometric access in a gaming environment |
US9411944B2 (en) | 2006-11-15 | 2016-08-09 | Cfph, Llc | Biometric access sensitivity |
US8645709B2 (en) | 2006-11-14 | 2014-02-04 | Cfph, Llc | Biometric access data encryption |
US20080143517A1 (en) * | 2006-12-14 | 2008-06-19 | General Instrument Corporation | Method and Apparatus to Alert the Hearing Impaired of Events Such as Incoming Telephone Calls |
CA2571840A1 (en) * | 2006-12-20 | 2008-06-20 | William Ashley Ltd. | Gift registry system and method therefor |
US7818176B2 (en) | 2007-02-06 | 2010-10-19 | Voicebox Technologies, Inc. | System and method for selecting and presenting advertisements based on natural language processing of voice-based input |
US7941133B2 (en) | 2007-02-14 | 2011-05-10 | At&T Intellectual Property I, L.P. | Methods, systems, and computer program products for schedule management based on locations of wireless devices |
US9191483B2 (en) * | 2007-02-28 | 2015-11-17 | Sony Corporation | Automatically generated messages based on determined phone state |
WO2008109781A2 (en) * | 2007-03-06 | 2008-09-12 | Cognitive Code Corp. | Artificial intelligence system |
US8319601B2 (en) | 2007-03-14 | 2012-11-27 | Cfph, Llc | Game account access device |
US9183693B2 (en) | 2007-03-08 | 2015-11-10 | Cfph, Llc | Game access device |
US8581721B2 (en) | 2007-03-08 | 2013-11-12 | Cfph, Llc | Game access device with privileges |
WO2008112926A1 (en) * | 2007-03-13 | 2008-09-18 | Farecast, Inc. | Deal identification system |
US8285656B1 (en) | 2007-03-30 | 2012-10-09 | Consumerinfo.Com, Inc. | Systems and methods for data verification |
JP5243730B2 (en) * | 2007-04-24 | 2013-07-24 | 株式会社エヌ・ティ・ティ・ドコモ | Search support system, search support method |
US20080294798A1 (en) * | 2007-05-23 | 2008-11-27 | Lynch Thomas W | Portable electronic device management |
US20080299970A1 (en) * | 2007-05-30 | 2008-12-04 | Shoptext, Inc. | Consumer Registration Via Mobile Device |
US20090063167A1 (en) * | 2007-08-28 | 2009-03-05 | Jay Bartot | Hotel rate analytic system |
US20090070678A1 (en) * | 2007-09-12 | 2009-03-12 | International Business Machines Corporation | System and method for collecting and aggregating information |
US20090138282A1 (en) * | 2007-11-28 | 2009-05-28 | Chuck Lee | System and Method for Tracking and Maintaining Vascular Access Medical Records |
JP4314297B2 (en) * | 2007-12-03 | 2009-08-12 | 株式会社東芝 | Information processing apparatus, device selection processing method, and program |
US8639267B2 (en) | 2008-03-14 | 2014-01-28 | William J. Johnson | System and method for location based exchanges of data facilitating distributed locational applications |
US8600341B2 (en) | 2008-03-14 | 2013-12-03 | William J. Johnson | System and method for location based exchanges of data facilitating distributed locational applications |
US8566839B2 (en) | 2008-03-14 | 2013-10-22 | William J. Johnson | System and method for automated content presentation objects |
US8923806B2 (en) | 2008-03-14 | 2014-12-30 | William J. Johnson | System and method for presenting application data by data processing system(s) in a vicinity |
US8634796B2 (en) | 2008-03-14 | 2014-01-21 | William J. Johnson | System and method for location based exchanges of data facilitating distributed location applications |
US8761751B2 (en) | 2008-03-14 | 2014-06-24 | William J. Johnson | System and method for targeting data processing system(s) with data |
US9305548B2 (en) | 2008-05-27 | 2016-04-05 | Voicebox Technologies Corporation | System and method for an integrated, multi-modal, multi-device natural language voice services environment |
US8312033B1 (en) | 2008-06-26 | 2012-11-13 | Experian Marketing Solutions, Inc. | Systems and methods for providing an integrated identifier |
US9256904B1 (en) | 2008-08-14 | 2016-02-09 | Experian Information Solutions, Inc. | Multi-bureau credit file freeze and unfreeze |
US20100041387A1 (en) * | 2008-08-15 | 2010-02-18 | Amit Khetawat | Method and Apparatus for Inter Home Node B Cell Update Handling |
US9245242B2 (en) * | 2008-08-15 | 2016-01-26 | Hewlett Packard Enterprise Development Lp | Aircraft status timeline |
US8560371B2 (en) * | 2008-09-26 | 2013-10-15 | Microsoft Corporation | Suggesting things to do during time slots in a schedule |
EP2335392B1 (en) * | 2008-10-17 | 2018-07-25 | Nokia Technologies Oy | Method, apparatus and computer program product for providing composite capability information for devices in distributed networks |
US20100131513A1 (en) | 2008-10-23 | 2010-05-27 | Lundberg Steven W | Patent mapping |
US8326637B2 (en) | 2009-02-20 | 2012-12-04 | Voicebox Technologies, Inc. | System and method for processing multi-modal device interactions in a natural language voice services environment |
US8671070B1 (en) | 2009-03-04 | 2014-03-11 | United Services Automobile Association (Usaa) | Systems and methods for extracting financial information from content |
US10204317B2 (en) * | 2009-03-09 | 2019-02-12 | Sabre Glbl Inc. | Post-booking travel assistance and organization |
US8275788B2 (en) * | 2009-11-17 | 2012-09-25 | Glace Holding Llc | System and methods for accessing web pages using natural language |
US9805020B2 (en) | 2009-04-23 | 2017-10-31 | Deep Sky Concepts, Inc. | In-context access of stored declarative knowledge using natural language expression |
US8972445B2 (en) | 2009-04-23 | 2015-03-03 | Deep Sky Concepts, Inc. | Systems and methods for storage of declarative knowledge accessible by natural language in a computer capable of appropriately responding |
WO2010132492A2 (en) | 2009-05-11 | 2010-11-18 | Experian Marketing Solutions, Inc. | Systems and methods for providing anonymized user profile data |
US20110022405A1 (en) * | 2009-07-24 | 2011-01-27 | Heinz Theresa A | System and method of managing customer information |
US20110055058A1 (en) * | 2009-08-28 | 2011-03-03 | Ayman Hammad | Contact alert system and method |
US20110191697A1 (en) * | 2010-02-03 | 2011-08-04 | Victor Sumner | Method and system for discovery of local activities based on autonomous suggestion for discovery of local activities |
US9652802B1 (en) | 2010-03-24 | 2017-05-16 | Consumerinfo.Com, Inc. | Indirect monitoring and reporting of a user's credit data |
US20110320433A1 (en) * | 2010-06-25 | 2011-12-29 | Microsoft Corporation | Automated Joining of Disparate Data for Database Queries |
US8931058B2 (en) | 2010-07-01 | 2015-01-06 | Experian Information Solutions, Inc. | Systems and methods for permission arbitrated transaction services |
US8744956B1 (en) | 2010-07-01 | 2014-06-03 | Experian Information Solutions, Inc. | Systems and methods for permission arbitrated transaction services |
US8914233B2 (en) * | 2010-07-06 | 2014-12-16 | AppOven, LLC | Methods for forecasting flight paths, and associated systems, devices, and software |
US8956231B2 (en) | 2010-08-13 | 2015-02-17 | Cfph, Llc | Multi-process communication regarding gaming information |
US8974302B2 (en) | 2010-08-13 | 2015-03-10 | Cfph, Llc | Multi-process communication regarding gaming information |
US8515842B2 (en) * | 2010-09-14 | 2013-08-20 | Evolution Finance, Inc. | Systems and methods for monitoring and optimizing credit scores |
US20130211567A1 (en) * | 2010-10-12 | 2013-08-15 | Armital Llc | System and method for providing audio content associated with broadcasted multimedia and live entertainment events based on profiling information |
US8930262B1 (en) | 2010-11-02 | 2015-01-06 | Experian Technology Ltd. | Systems and methods of assisted strategy design |
US8484186B1 (en) | 2010-11-12 | 2013-07-09 | Consumerinfo.Com, Inc. | Personalized people finder |
US9147042B1 (en) | 2010-11-22 | 2015-09-29 | Experian Information Solutions, Inc. | Systems and methods for data verification |
US8484244B2 (en) * | 2010-12-17 | 2013-07-09 | Fanhattan Llc | Forecasting an availability of a media content item |
US9558519B1 (en) | 2011-04-29 | 2017-01-31 | Consumerinfo.Com, Inc. | Exposing reporting cycle information |
US9904726B2 (en) | 2011-05-04 | 2018-02-27 | Black Hills IP Holdings, LLC. | Apparatus and method for automated and assisted patent claim mapping and expense planning |
US9607336B1 (en) | 2011-06-16 | 2017-03-28 | Consumerinfo.Com, Inc. | Providing credit inquiry alerts |
US8639236B2 (en) | 2011-08-12 | 2014-01-28 | Blackberry Limited | System and method for controlling a function of an electronic device through a network |
US9106691B1 (en) | 2011-09-16 | 2015-08-11 | Consumerinfo.Com, Inc. | Systems and methods of identity protection and management |
US20130086070A1 (en) | 2011-10-03 | 2013-04-04 | Steven W. Lundberg | Prior art management |
US20130086033A1 (en) | 2011-10-03 | 2013-04-04 | Black Hills Ip Holdings, Llc | Systems, methods and user interfaces in a patent management system |
US9122985B2 (en) | 2011-10-28 | 2015-09-01 | Microsoft Technology Licensing, Llc | Programmatic access to terminologies expressed in hierarchical form |
US11030562B1 (en) | 2011-10-31 | 2021-06-08 | Consumerinfo.Com, Inc. | Pre-data breach monitoring |
TW201838697A (en) | 2012-02-28 | 2018-11-01 | 美商Cfph有限責任公司 | Method and apparatus for providing gaming service |
CA2879180A1 (en) | 2012-03-07 | 2013-09-12 | Snap Trends, Inc. | Methods and systems of aggregating information of social networks based on geographical locations via a network |
TWI472292B (en) * | 2012-03-20 | 2015-02-01 | Asia Vital Components Co Ltd | Heat-dissipation unit and method of manufacturing same |
JP5891967B2 (en) * | 2012-06-21 | 2016-03-23 | ソニー株式会社 | Control device, control method, program, and recording medium |
US11461862B2 (en) | 2012-08-20 | 2022-10-04 | Black Hills Ip Holdings, Llc | Analytics generation for patent portfolio management |
US9459108B2 (en) * | 2012-08-31 | 2016-10-04 | International Business Machines Corporation | Hedging risk in journey planning |
US9304006B2 (en) | 2012-08-31 | 2016-04-05 | International Business Machines Corporation | Journey computation with re-planning based on events in a transportation network |
US9076330B2 (en) * | 2012-09-28 | 2015-07-07 | International Business Machines Corporation | Estimation of arrival times at transit stops |
US20140094988A1 (en) | 2012-09-28 | 2014-04-03 | International Business Machines Corporation | De-noising scheduled transportation data |
US8856894B1 (en) | 2012-11-28 | 2014-10-07 | Consumerinfo.Com, Inc. | Always on authentication |
US10255598B1 (en) | 2012-12-06 | 2019-04-09 | Consumerinfo.Com, Inc. | Credit card account data extraction |
US9697263B1 (en) | 2013-03-04 | 2017-07-04 | Experian Information Solutions, Inc. | Consumer data request fulfillment system |
US9633322B1 (en) | 2013-03-15 | 2017-04-25 | Consumerinfo.Com, Inc. | Adjustment of knowledge-based authentication |
US9125049B2 (en) * | 2013-03-15 | 2015-09-01 | Oplink Communications, Inc. | Configuring secure wireless networks |
US10664936B2 (en) | 2013-03-15 | 2020-05-26 | Csidentity Corporation | Authentication systems and methods for on-demand products |
US8903052B2 (en) * | 2013-03-15 | 2014-12-02 | International Business Machines Corporation | Voice print tagging of interactive voice response sessions |
US9767190B2 (en) | 2013-04-23 | 2017-09-19 | Black Hills Ip Holdings, Llc | Patent claim scope evaluator |
US9721147B1 (en) | 2013-05-23 | 2017-08-01 | Consumerinfo.Com, Inc. | Digital identity |
US20140358594A1 (en) * | 2013-05-31 | 2014-12-04 | Ncr Corporation | Techniques for airport check-in |
US9477991B2 (en) | 2013-08-27 | 2016-10-25 | Snap Trends, Inc. | Methods and systems of aggregating information of geographic context regions of social networks based on geographical locations via a network |
US9894489B2 (en) | 2013-09-30 | 2018-02-13 | William J. Johnson | System and method for situational proximity observation alerting privileged recipients |
US10102536B1 (en) | 2013-11-15 | 2018-10-16 | Experian Information Solutions, Inc. | Micro-geographic aggregation system |
US9529851B1 (en) | 2013-12-02 | 2016-12-27 | Experian Information Solutions, Inc. | Server architecture for electronic data quality processing |
US10262362B1 (en) | 2014-02-14 | 2019-04-16 | Experian Information Solutions, Inc. | Automatic generation of code for attributes |
US10373240B1 (en) | 2014-04-25 | 2019-08-06 | Csidentity Corporation | Systems, methods and computer-program products for eligibility verification |
US9483744B2 (en) | 2014-05-06 | 2016-11-01 | Elwha Llc | Real-time carpooling coordinating systems and methods |
US11100434B2 (en) | 2014-05-06 | 2021-08-24 | Uber Technologies, Inc. | Real-time carpooling coordinating system and methods |
US10458801B2 (en) | 2014-05-06 | 2019-10-29 | Uber Technologies, Inc. | Systems and methods for travel planning that calls for at least one transportation vehicle unit |
US9552559B2 (en) | 2014-05-06 | 2017-01-24 | Elwha Llc | System and methods for verifying that one or more directives that direct transport of a second end user does not conflict with one or more obligations to transport a first end user |
EP3195145A4 (en) | 2014-09-16 | 2018-01-24 | VoiceBox Technologies Corporation | Voice commerce |
US9898459B2 (en) | 2014-09-16 | 2018-02-20 | Voicebox Technologies Corporation | Integration of domain information into state transitions of a finite state transducer for natural language processing |
CN107003999B (en) | 2014-10-15 | 2020-08-21 | 声钰科技 | System and method for subsequent response to a user's prior natural language input |
US10431214B2 (en) | 2014-11-26 | 2019-10-01 | Voicebox Technologies Corporation | System and method of determining a domain and/or an action related to a natural language input |
US11074513B2 (en) | 2015-03-13 | 2021-07-27 | International Business Machines Corporation | Disruption forecasting in complex schedules |
US10325212B1 (en) | 2015-03-24 | 2019-06-18 | InsideView Technologies, Inc. | Predictive intelligent softbots on the cloud |
WO2016157658A1 (en) * | 2015-03-31 | 2016-10-06 | ソニー株式会社 | Information processing device, control method, and program |
US10229372B2 (en) * | 2015-05-15 | 2019-03-12 | Taleris Global Llp | Method for rescheduling flights affected by a disruption and an airline operations control system and controller |
US10757154B1 (en) | 2015-11-24 | 2020-08-25 | Experian Information Solutions, Inc. | Real-time event-based notification system |
US11244367B2 (en) | 2016-04-01 | 2022-02-08 | OneTrust, LLC | Data processing systems and methods for integrating privacy information management systems with data loss prevention tools or other tools for privacy design |
US20220164840A1 (en) | 2016-04-01 | 2022-05-26 | OneTrust, LLC | Data processing systems and methods for integrating privacy information management systems with data loss prevention tools or other tools for privacy design |
US10284673B2 (en) * | 2016-04-01 | 2019-05-07 | Arista Networks, Inc. | Interface for a client of a network device |
US10860568B2 (en) | 2016-04-01 | 2020-12-08 | Arista Networks, Inc. | External data source linking to queries in memory |
US10783144B2 (en) | 2016-04-01 | 2020-09-22 | Arista Networks, Inc. | Use of null rows to indicate the end of a one-shot query in network switch |
US10783147B2 (en) | 2016-04-01 | 2020-09-22 | Arista Networks, Inc. | Query result flow control in a network switch |
US10261949B2 (en) | 2016-04-01 | 2019-04-16 | Arista Networks, Inc. | Packed row representation for efficient network serialization with direct column indexing in a network switch |
US10642844B2 (en) | 2016-04-01 | 2020-05-05 | Arista Networks, Inc. | Non-materialized tables with standing queries |
US11586700B2 (en) | 2016-06-10 | 2023-02-21 | OneTrust, LLC | Data processing systems and methods for automatically blocking the use of tracking tools |
US11336697B2 (en) | 2016-06-10 | 2022-05-17 | OneTrust, LLC | Data processing systems for data-transfer risk identification, cross-border visualization generation, and related methods |
US11354435B2 (en) | 2016-06-10 | 2022-06-07 | OneTrust, LLC | Data processing systems for data testing to confirm data deletion and related methods |
US10467432B2 (en) | 2016-06-10 | 2019-11-05 | OneTrust, LLC | Data processing systems for use in automatically generating, populating, and submitting data subject access requests |
US11675929B2 (en) | 2016-06-10 | 2023-06-13 | OneTrust, LLC | Data processing consent sharing systems and related methods |
US11562097B2 (en) | 2016-06-10 | 2023-01-24 | OneTrust, LLC | Data processing systems for central consent repository and related methods |
US11416798B2 (en) | 2016-06-10 | 2022-08-16 | OneTrust, LLC | Data processing systems and methods for providing training in a vendor procurement process |
US11410106B2 (en) | 2016-06-10 | 2022-08-09 | OneTrust, LLC | Privacy management systems and methods |
US11651104B2 (en) | 2016-06-10 | 2023-05-16 | OneTrust, LLC | Consent receipt management systems and related methods |
US11403377B2 (en) | 2016-06-10 | 2022-08-02 | OneTrust, LLC | Privacy management systems and methods |
US10284604B2 (en) | 2016-06-10 | 2019-05-07 | OneTrust, LLC | Data processing and scanning systems for generating and populating a data inventory |
US11343284B2 (en) | 2016-06-10 | 2022-05-24 | OneTrust, LLC | Data processing systems and methods for performing privacy assessments and monitoring of new versions of computer code for privacy compliance |
US11651106B2 (en) | 2016-06-10 | 2023-05-16 | OneTrust, LLC | Data processing systems for fulfilling data subject access requests and related methods |
US11727141B2 (en) | 2016-06-10 | 2023-08-15 | OneTrust, LLC | Data processing systems and methods for synching privacy-related user consent across multiple computing devices |
US10878127B2 (en) | 2016-06-10 | 2020-12-29 | OneTrust, LLC | Data subject access request processing systems and related methods |
US11416590B2 (en) | 2016-06-10 | 2022-08-16 | OneTrust, LLC | Data processing and scanning systems for assessing vendor risk |
US11134086B2 (en) | 2016-06-10 | 2021-09-28 | OneTrust, LLC | Consent conversion optimization systems and related methods |
US11341447B2 (en) | 2016-06-10 | 2022-05-24 | OneTrust, LLC | Privacy management systems and methods |
US10997318B2 (en) | 2016-06-10 | 2021-05-04 | OneTrust, LLC | Data processing systems for generating and populating a data inventory for processing data access requests |
US10846433B2 (en) | 2016-06-10 | 2020-11-24 | OneTrust, LLC | Data processing consent management systems and related methods |
US11544667B2 (en) | 2016-06-10 | 2023-01-03 | OneTrust, LLC | Data processing systems for generating and populating a data inventory |
US11475136B2 (en) | 2016-06-10 | 2022-10-18 | OneTrust, LLC | Data processing systems for data transfer risk identification and related methods |
US11227247B2 (en) | 2016-06-10 | 2022-01-18 | OneTrust, LLC | Data processing systems and methods for bundled privacy policies |
US10510031B2 (en) | 2016-06-10 | 2019-12-17 | OneTrust, LLC | Data processing systems for identifying, assessing, and remediating data processing risks using data modeling techniques |
US10282559B2 (en) | 2016-06-10 | 2019-05-07 | OneTrust, LLC | Data processing systems for identifying, assessing, and remediating data processing risks using data modeling techniques |
US11295316B2 (en) | 2016-06-10 | 2022-04-05 | OneTrust, LLC | Data processing systems for identity validation for consumer rights requests and related methods |
US10127926B2 (en) | 2016-06-10 | 2018-11-13 | Google Llc | Securely executing voice actions with speaker identification and authentication input types |
US11366909B2 (en) | 2016-06-10 | 2022-06-21 | OneTrust, LLC | Data processing and scanning systems for assessing vendor risk |
US11188615B2 (en) | 2016-06-10 | 2021-11-30 | OneTrust, LLC | Data processing consent capture systems and related methods |
US11354434B2 (en) | 2016-06-10 | 2022-06-07 | OneTrust, LLC | Data processing systems for verification of consent and notice processing and related methods |
US11392720B2 (en) | 2016-06-10 | 2022-07-19 | OneTrust, LLC | Data processing systems for verification of consent and notice processing and related methods |
US10909265B2 (en) | 2016-06-10 | 2021-02-02 | OneTrust, LLC | Application privacy scanning systems and related methods |
US10949565B2 (en) | 2016-06-10 | 2021-03-16 | OneTrust, LLC | Data processing systems for generating and populating a data inventory |
US11438386B2 (en) | 2016-06-10 | 2022-09-06 | OneTrust, LLC | Data processing systems for data-transfer risk identification, cross-border visualization generation, and related methods |
US11625502B2 (en) | 2016-06-10 | 2023-04-11 | OneTrust, LLC | Data processing systems for identifying and modifying processes that are subject to data subject access requests |
US11188862B2 (en) | 2016-06-10 | 2021-11-30 | OneTrust, LLC | Privacy management systems and methods |
US10606916B2 (en) | 2016-06-10 | 2020-03-31 | OneTrust, LLC | Data processing user interface monitoring systems and related methods |
US11418492B2 (en) | 2016-06-10 | 2022-08-16 | OneTrust, LLC | Data processing systems and methods for using a data model to select a target data asset in a data migration |
US11277448B2 (en) | 2016-06-10 | 2022-03-15 | OneTrust, LLC | Data processing systems for data-transfer risk identification, cross-border visualization generation, and related methods |
US10740487B2 (en) | 2016-06-10 | 2020-08-11 | OneTrust, LLC | Data processing systems and methods for populating and maintaining a centralized database of personal data |
US11461500B2 (en) | 2016-06-10 | 2022-10-04 | OneTrust, LLC | Data processing systems for cookie compliance testing with website scanning and related methods |
US10318761B2 (en) | 2016-06-10 | 2019-06-11 | OneTrust, LLC | Data processing systems and methods for auditing data request compliance |
US11481710B2 (en) | 2016-06-10 | 2022-10-25 | OneTrust, LLC | Privacy management systems and methods |
US11636171B2 (en) | 2016-06-10 | 2023-04-25 | OneTrust, LLC | Data processing user interface monitoring systems and related methods |
US11520928B2 (en) | 2016-06-10 | 2022-12-06 | OneTrust, LLC | Data processing systems for generating personal data receipts and related methods |
US10909488B2 (en) | 2016-06-10 | 2021-02-02 | OneTrust, LLC | Data processing systems for assessing readiness for responding to privacy-related incidents |
US11222139B2 (en) | 2016-06-10 | 2022-01-11 | OneTrust, LLC | Data processing systems and methods for automatic discovery and assessment of mobile software development kits |
US10685140B2 (en) | 2016-06-10 | 2020-06-16 | OneTrust, LLC | Consent receipt management systems and related methods |
US11366786B2 (en) | 2016-06-10 | 2022-06-21 | OneTrust, LLC | Data processing systems for processing data subject access requests |
US11294939B2 (en) | 2016-06-10 | 2022-04-05 | OneTrust, LLC | Data processing systems and methods for automatically detecting and documenting privacy-related aspects of computer software |
US10592648B2 (en) | 2016-06-10 | 2020-03-17 | OneTrust, LLC | Consent receipt management systems and related methods |
US10678945B2 (en) | 2016-06-10 | 2020-06-09 | OneTrust, LLC | Consent receipt management systems and related methods |
US11416589B2 (en) | 2016-06-10 | 2022-08-16 | OneTrust, LLC | Data processing and scanning systems for assessing vendor risk |
US11328092B2 (en) | 2016-06-10 | 2022-05-10 | OneTrust, LLC | Data processing systems for processing and managing data subject access in a distributed environment |
US11301796B2 (en) | 2016-06-10 | 2022-04-12 | OneTrust, LLC | Data processing systems and methods for customizing privacy training |
US11222142B2 (en) | 2016-06-10 | 2022-01-11 | OneTrust, LLC | Data processing systems for validating authorization for personal data collection, storage, and processing |
US11416109B2 (en) | 2016-06-10 | 2022-08-16 | OneTrust, LLC | Automated data processing systems and methods for automatically processing data subject access requests using a chatbot |
US10331784B2 (en) | 2016-07-29 | 2019-06-25 | Voicebox Technologies Corporation | System and method of disambiguating natural language processing requests |
CN106570975B (en) * | 2016-11-02 | 2019-01-11 | 深圳怡化电脑股份有限公司 | The acquisition methods and device of service evaluation |
US10771974B2 (en) | 2016-12-16 | 2020-09-08 | Blackberry Limited | Method and system for preventing capture of sensitive information by proximate devices |
CN116205724A (en) | 2017-01-31 | 2023-06-02 | 益百利信息解决方案公司 | Large scale heterogeneous data ingestion and user resolution |
US9934625B1 (en) | 2017-01-31 | 2018-04-03 | Uber Technologies, Inc. | Detecting vehicle collisions based on moble computing device data |
US20180242375A1 (en) * | 2017-02-17 | 2018-08-23 | Uber Technologies, Inc. | System and method to perform safety operations in association with a network service |
EP3382636A1 (en) * | 2017-03-28 | 2018-10-03 | The Boeing Company | Computer-implemented method and system for managing passenger information |
JP6883471B2 (en) * | 2017-05-11 | 2021-06-09 | オリンパス株式会社 | Sound collecting device, sound collecting method, sound collecting program, dictation method and information processing device |
US10013577B1 (en) | 2017-06-16 | 2018-07-03 | OneTrust, LLC | Data processing systems for identifying whether cookies contain personally identifying information |
US10735183B1 (en) | 2017-06-30 | 2020-08-04 | Experian Information Solutions, Inc. | Symmetric encryption for private smart contracts among multiple parties in a private peer-to-peer network |
US10354538B2 (en) | 2017-09-20 | 2019-07-16 | Honeywell International Inc. | Efficient time slot allocation for a flight plan of an aircraft |
EP3467734A1 (en) * | 2017-10-06 | 2019-04-10 | Tata Consultancy Services Limited | System and method for flight delay prediction |
FR3072487A1 (en) * | 2017-10-13 | 2019-04-19 | Orange | METHOD AND SYSTEM FOR PROCESSING DATA RELATING TO AN INCIDENT |
CN107766987A (en) * | 2017-10-27 | 2018-03-06 | 携程旅游网络技术(上海)有限公司 | Scheduled Flight delay information method for pushing, system, storage medium and electronic equipment |
US10997865B2 (en) * | 2017-11-16 | 2021-05-04 | The Boeing Company | Airport congestion determination for effecting air navigation planning |
US10911234B2 (en) | 2018-06-22 | 2021-02-02 | Experian Information Solutions, Inc. | System and method for a token gateway environment |
US10963434B1 (en) | 2018-09-07 | 2021-03-30 | Experian Information Solutions, Inc. | Data architecture for supporting multiple search models |
US10803202B2 (en) | 2018-09-07 | 2020-10-13 | OneTrust, LLC | Data processing systems for orphaned data identification and deletion and related methods |
US11544409B2 (en) | 2018-09-07 | 2023-01-03 | OneTrust, LLC | Data processing systems and methods for automatically protecting sensitive data within privacy management systems |
WO2020146667A1 (en) | 2019-01-11 | 2020-07-16 | Experian Information Solutions, Inc. | Systems and methods for secure data aggregation and computation |
US11120695B2 (en) * | 2019-01-31 | 2021-09-14 | The Boeing Company | System and method for flight delay prevention in real-time |
US11012809B2 (en) | 2019-02-08 | 2021-05-18 | Uber Technologies, Inc. | Proximity alert system |
US11941065B1 (en) | 2019-09-13 | 2024-03-26 | Experian Information Solutions, Inc. | Single identifier platform for storing entity data |
CN110751576B (en) * | 2019-10-21 | 2023-07-25 | 中国民航信息网络股份有限公司 | Passenger journey determining method, device and server |
US11494517B2 (en) | 2020-02-12 | 2022-11-08 | Uber Technologies, Inc. | Computer system and device for controlling use of secure media recordings |
EP3910567A1 (en) * | 2020-05-13 | 2021-11-17 | The Boeing Company | Airport capacity prediction system |
EP4179435A1 (en) | 2020-07-08 | 2023-05-17 | OneTrust LLC | Systems and methods for targeted data discovery |
WO2022026564A1 (en) | 2020-07-28 | 2022-02-03 | OneTrust, LLC | Systems and methods for automatically blocking the use of tracking tools |
US11475165B2 (en) | 2020-08-06 | 2022-10-18 | OneTrust, LLC | Data processing systems and methods for automatically redacting unstructured data from a data subject access request |
US11436373B2 (en) | 2020-09-15 | 2022-09-06 | OneTrust, LLC | Data processing systems and methods for detecting tools for the automatic blocking of consent requests |
WO2022061270A1 (en) | 2020-09-21 | 2022-03-24 | OneTrust, LLC | Data processing systems and methods for automatically detecting target data transfers and target data processing |
WO2022099023A1 (en) | 2020-11-06 | 2022-05-12 | OneTrust, LLC | Systems and methods for identifying data processing activities based on data discovery results |
WO2022159901A1 (en) | 2021-01-25 | 2022-07-28 | OneTrust, LLC | Systems and methods for discovery, classification, and indexing of data in a native computing system |
US11442906B2 (en) | 2021-02-04 | 2022-09-13 | OneTrust, LLC | Managing custom attributes for domain objects defined within microservices |
WO2022170254A1 (en) | 2021-02-08 | 2022-08-11 | OneTrust, LLC | Data processing systems and methods for anonymizing data samples in classification analysis |
US11601464B2 (en) | 2021-02-10 | 2023-03-07 | OneTrust, LLC | Systems and methods for mitigating risks of third-party computing system functionality integration into a first-party computing system |
WO2022178089A1 (en) | 2021-02-17 | 2022-08-25 | OneTrust, LLC | Managing custom workflows for domain objects defined within microservices |
WO2022178219A1 (en) | 2021-02-18 | 2022-08-25 | OneTrust, LLC | Selective redaction of media content |
EP4305539A1 (en) | 2021-03-08 | 2024-01-17 | OneTrust, LLC | Data transfer discovery and analysis systems and related methods |
US11880377B1 (en) | 2021-03-26 | 2024-01-23 | Experian Information Solutions, Inc. | Systems and methods for entity resolution |
US11562078B2 (en) | 2021-04-16 | 2023-01-24 | OneTrust, LLC | Assessing and managing computational risk involved with integrating third party computing functionality within a computing system |
CN113221472B (en) * | 2021-07-08 | 2021-10-01 | 北京航空航天大学 | Passenger flow prediction method based on LSTM |
US11714956B1 (en) * | 2022-01-27 | 2023-08-01 | Rakuten Mobile, Inc. | Ontology-based semantic rendering |
US20230259835A1 (en) * | 2022-02-14 | 2023-08-17 | Rebook Inc. | Systems and methods for facilitating travel |
US11620142B1 (en) | 2022-06-03 | 2023-04-04 | OneTrust, LLC | Generating and customizing user interfaces for demonstrating functions of interactive user environments |
Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5948040A (en) * | 1994-06-24 | 1999-09-07 | Delorme Publishing Co. | Travel reservation information and planning system |
Family Cites Families (93)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4783800A (en) * | 1984-02-14 | 1988-11-08 | Levine Alfred B | Remote controlled interactive scheduler system |
US4893329A (en) * | 1988-09-20 | 1990-01-09 | Brien Terry D O | Call deferral system for telephones |
US5113380A (en) * | 1989-08-24 | 1992-05-12 | Levine Alfred B | Multiple option electronic scheduler and rescheduler |
EP0451384B1 (en) * | 1990-04-10 | 1997-09-24 | International Business Machines Corporation | Hypertext data processing system and method |
US5297144A (en) * | 1991-01-22 | 1994-03-22 | Spectrix Corporation | Reservation-based polling protocol for a wireless data communications network |
KR940701610A (en) * | 1991-07-01 | 1994-05-28 | 토마스 지. 베리 | Personal communication systems |
CA2104001C (en) * | 1992-01-22 | 1999-04-06 | Matthew D. Mottier | Radio with silent and audible alerts |
DE69320959T2 (en) * | 1992-06-08 | 1999-01-28 | Strix Ltd | ENERGY CONTROL |
GR920100495A (en) * | 1992-11-11 | 1994-07-29 | Panagiotis Anagnostopoulos | Complete and unified guided method offering control, information, protection, communication and performance of procedures, suitable mainly for individuals, vehicles, buildings of city centres and other extensive areas. |
US5809317A (en) * | 1992-12-30 | 1998-09-15 | Intel Corporation | Creating and maintaining hypertext links among heterogeneous documents by the establishment of anchors and connections among anchors |
FI92782C (en) * | 1993-02-09 | 1994-12-27 | Nokia Mobile Phones Ltd | Grouping mobile phone settings |
JP2620576B2 (en) * | 1993-04-15 | 1997-06-18 | インターナショナル・ビジネス・マシーンズ・コーポレイション | Method and system for adjusting a graphical user interface according to a font requested by a user |
US5327144A (en) * | 1993-05-07 | 1994-07-05 | Associated Rt, Inc. | Cellular telephone location system |
US5774874A (en) * | 1993-05-14 | 1998-06-30 | The Gift Certificate Center | Multi-merchant gift registry |
US5467388A (en) * | 1994-01-31 | 1995-11-14 | Bell Atlantic Network Services, Inc. | Method and apparatus for selectively blocking incoming telephone calls |
US5652867A (en) * | 1994-09-08 | 1997-07-29 | Sabre Decision Technologies, A Division Of The Sabre Group, Inc. | Airline flight reservation system simulator for optimizing revenues |
US5652789A (en) * | 1994-09-30 | 1997-07-29 | Wildfire Communications, Inc. | Network based knowledgeable assistant |
DE4440598C1 (en) * | 1994-11-14 | 1996-05-23 | Siemens Ag | World Wide Web hypertext information highway navigator controlled by spoken word |
US6571279B1 (en) * | 1997-12-05 | 2003-05-27 | Pinpoint Incorporated | Location enhanced information delivery system |
EP0718784B1 (en) * | 1994-12-20 | 2003-08-27 | Sun Microsystems, Inc. | Method and system for the retrieval of personalized information |
GB9426165D0 (en) * | 1994-12-23 | 1995-02-22 | Anthony Andre C | Method of retrieving and displaying data |
US5629678A (en) * | 1995-01-10 | 1997-05-13 | Paul A. Gargano | Personal tracking and recovery system |
US6167253A (en) * | 1995-01-12 | 2000-12-26 | Bell Atlantic Network Services, Inc. | Mobile data/message/electronic mail download system utilizing network-centric protocol such as Java |
US6259405B1 (en) * | 1995-06-06 | 2001-07-10 | Wayport, Inc. | Geographic based communications service |
US5752186A (en) * | 1995-06-07 | 1998-05-12 | Jeman Technologies, Inc. | Access free wireless telephony fulfillment service system |
JP3128685B2 (en) * | 1995-06-08 | 2001-01-29 | 富士通株式会社 | Mobile device, regional information center, regional information providing system, and regional information providing method |
US6006221A (en) * | 1995-08-16 | 1999-12-21 | Syracuse University | Multilingual document retrieval system and method using semantic vector matching |
US5903870A (en) * | 1995-09-18 | 1999-05-11 | Vis Tell, Inc. | Voice recognition and display device apparatus and method |
US5748188A (en) * | 1995-10-12 | 1998-05-05 | Ncr Corporation | Hypertext markup language (HTML) extensions for graphical reporting over an internet |
US5844522A (en) * | 1995-10-13 | 1998-12-01 | Trackmobile, Inc. | Mobile telephone location system and method |
US6108554A (en) * | 1995-11-14 | 2000-08-22 | Sony Corporation | Information providing system |
WO1997020423A1 (en) * | 1995-11-29 | 1997-06-05 | Bell Communications Research, Inc. | A system and method for automatically screening and directing incoming calls |
US5931907A (en) * | 1996-01-23 | 1999-08-03 | British Telecommunications Public Limited Company | Software agent for comparing locally accessible keywords with meta-information and having pointers associated with distributed information |
US5838315A (en) * | 1996-02-01 | 1998-11-17 | Apple Computer, Inc. | Support for custom user-interaction elements in a graphical, event-driven computer system |
US5862325A (en) * | 1996-02-29 | 1999-01-19 | Intermind Corporation | Computer-based communication system and method using metadata defining a control structure |
US5903845A (en) * | 1996-06-04 | 1999-05-11 | At&T Wireless Services Inc. | Personal information manager for updating a telecommunication subscriber profile |
US5737491A (en) * | 1996-06-28 | 1998-04-07 | Eastman Kodak Company | Electronic imaging system capable of image capture, local wireless transmission and voice recognition |
GB2315140A (en) * | 1996-07-11 | 1998-01-21 | Ibm | Multi-layered HTML documents |
US5953393A (en) | 1996-07-15 | 1999-09-14 | At&T Corp. | Personal telephone agent |
US5897620A (en) * | 1997-07-08 | 1999-04-27 | Priceline.Com Inc. | Method and apparatus for the sale of airline-specified flight tickets |
US5845219A (en) * | 1996-09-04 | 1998-12-01 | Nokia Mobile Phones Limited | Mobile station having priority call alerting function during silent service mode |
US5973612A (en) * | 1996-09-19 | 1999-10-26 | Microsoft Corporation | Flexible object notification |
US5995471A (en) * | 1996-10-07 | 1999-11-30 | Sony Corporation | Editing device and editing method |
US5983200A (en) * | 1996-10-09 | 1999-11-09 | Slotznick; Benjamin | Intelligent agent for executing delegated tasks |
US5948061A (en) * | 1996-10-29 | 1999-09-07 | Double Click, Inc. | Method of delivery, targeting, and measuring advertising over networks |
FI103701B1 (en) * | 1996-10-30 | 1999-08-13 | Nokia Telecommunications Oy | A mobile communication system and method for generating position information for an application |
US5930699A (en) * | 1996-11-12 | 1999-07-27 | Ericsson Inc. | Address retrieval system |
US5872841A (en) * | 1996-11-14 | 1999-02-16 | Siemens Information And Comunication Newtworks, Inc. | Apparatus and method for scheduling a telephone call |
US5893127A (en) * | 1996-11-18 | 1999-04-06 | Canon Information Systems, Inc. | Generator for document with HTML tagged table having data elements which preserve layout relationships of information in bitmap image of original document |
US6122620A (en) * | 1997-02-20 | 2000-09-19 | Sabre Inc. | System for the radio transmission of real-time airline flight information |
US6021181A (en) * | 1997-02-24 | 2000-02-01 | Wildfire Communications, Inc. | Electronic voice mail message handling system |
US5970449A (en) * | 1997-04-03 | 1999-10-19 | Microsoft Corporation | Text normalization using a context-free grammar |
US6073005A (en) * | 1997-04-22 | 2000-06-06 | Ericsson Inc. | Systems and methods for identifying emergency calls in radiocommunication systems |
US5966655A (en) * | 1997-04-30 | 1999-10-12 | Lucent Technologies Inc. | Automatic determination of audio or vibration alerting for an incoming call in a wireless handset |
JP2892336B2 (en) * | 1997-06-09 | 1999-05-17 | 運輸省船舶技術研究所長 | Runway reservation system |
US6091956A (en) * | 1997-06-12 | 2000-07-18 | Hollenberg; Dennis D. | Situation information system |
US6052122A (en) * | 1997-06-13 | 2000-04-18 | Tele-Publishing, Inc. | Method and apparatus for matching registered profiles |
US5913212A (en) * | 1997-06-13 | 1999-06-15 | Tele-Publishing, Inc. | Personal journal |
US5895471A (en) * | 1997-07-11 | 1999-04-20 | Unwired Planet, Inc. | Providing a directory of frequently used hyperlinks on a remote server |
DE19730363B4 (en) * | 1997-07-15 | 2011-08-11 | Telefonaktiebolaget Lm Ericsson (Publ) | Site-specific World Wide Web services in digital cellular communication networks |
US6061718A (en) * | 1997-07-23 | 2000-05-09 | Ericsson Inc. | Electronic mail delivery system in wired or wireless communications system |
US6058415A (en) * | 1997-07-24 | 2000-05-02 | Intervoice Limited Partnership | System and method for integration of communication systems with computer-based information systems |
US6009333A (en) * | 1997-08-14 | 1999-12-28 | Executone Information Systems, Inc. | Telephone communication system having a locator and a scheduling facility |
FI105311B (en) * | 1997-09-04 | 2000-07-14 | Ericsson Telefon Ab L M | Procedure and arrangements for finding information |
US6038534A (en) * | 1997-09-11 | 2000-03-14 | Cowboy Software, Inc. | Mimicking voice commands as keyboard signals |
US6636733B1 (en) * | 1997-09-19 | 2003-10-21 | Thompson Trust | Wireless messaging method |
US5974430A (en) * | 1997-09-30 | 1999-10-26 | Unisys Corp. | Method for dynamically embedding objects stored in a web server within HTML for display by a web browser |
US5946687A (en) * | 1997-10-10 | 1999-08-31 | Lucent Technologies Inc. | Geo-enabled personal information manager |
US6269369B1 (en) * | 1997-11-02 | 2001-07-31 | Amazon.Com Holdings, Inc. | Networked personal contact manager |
US6505046B1 (en) * | 1997-11-19 | 2003-01-07 | Nortel Networks Limited | Method and apparatus for distributing location-based messages in a wireless communication network |
US6065120A (en) * | 1997-12-09 | 2000-05-16 | Phone.Com, Inc. | Method and system for self-provisioning a rendezvous to ensure secure access to information in a database from multiple devices |
US5950193A (en) * | 1997-12-16 | 1999-09-07 | Microsoft Corporation | Interactive records and groups of records in an address book database |
US5963949A (en) * | 1997-12-22 | 1999-10-05 | Amazon.Com, Inc. | Method for data gathering around forms and search barriers |
US6311058B1 (en) * | 1998-06-30 | 2001-10-30 | Microsoft Corporation | System for delivering data content over a low bit rate transmission channel |
GB2333416A (en) * | 1998-01-17 | 1999-07-21 | Ibm | Text and speech conversion in telephony network |
FI108905B (en) * | 1998-03-03 | 2002-04-15 | Ericsson Telefon Ab L M | Method, arrangement and apparatus for providing information |
US6064980A (en) * | 1998-03-17 | 2000-05-16 | Amazon.Com, Inc. | System and methods for collaborative recommendations |
US6173316B1 (en) * | 1998-04-08 | 2001-01-09 | Geoworks Corporation | Wireless communication device with markup language based man-machine interface |
US20020028665A1 (en) * | 1998-04-24 | 2002-03-07 | Mankovitz Roy J. | Methods and apparatus for providing information in response to telephonic requests |
US6088731A (en) * | 1998-04-24 | 2000-07-11 | Associative Computing, Inc. | Intelligent assistant for use with a local computer and with the internet |
US6278965B1 (en) * | 1998-06-04 | 2001-08-21 | The United States Of America As Represented By The Administrator Of The National Aeronautics And Space Administration | Real-time surface traffic adviser |
US6006225A (en) * | 1998-06-15 | 1999-12-21 | Amazon.Com | Refining search queries by the suggestion of correlated terms from prior searches |
US6278449B1 (en) * | 1998-09-03 | 2001-08-21 | Sony Corporation | Apparatus and method for designating information to be retrieved over a computer network |
US6490444B1 (en) * | 1998-10-06 | 2002-12-03 | Ameritech Corporation | Method and telecommunication system for indicating the receipt of a data message |
US6157814A (en) * | 1998-11-12 | 2000-12-05 | Motorola, Inc. | Wireless subscriber unit and method for presenting advertisements as a message indicator |
US6470181B1 (en) * | 1998-11-20 | 2002-10-22 | Nortel Networks Limited | Method and apparatus for simultaneous text and audio for sponsored calls |
US6332127B1 (en) * | 1999-01-28 | 2001-12-18 | International Business Machines Corporation | Systems, methods and computer program products for providing time and location specific advertising via the internet |
US6381465B1 (en) * | 1999-08-27 | 2002-04-30 | Leap Wireless International, Inc. | System and method for attaching an advertisement to an SMS message for wireless transmission |
US6650902B1 (en) * | 1999-11-15 | 2003-11-18 | Lucent Technologies Inc. | Method and apparatus for wireless telecommunications system that provides location-based information delivery to a wireless mobile unit |
US6393359B1 (en) * | 1999-12-22 | 2002-05-21 | Rlm Software, Inc. | System and method for estimating aircraft flight delay |
US6389337B1 (en) * | 2000-04-24 | 2002-05-14 | H. Brock Kolls | Transacting e-commerce and conducting e-business related to identifying and procuring automotive service and vehicle replacement parts |
WO2001089171A2 (en) * | 2000-05-16 | 2001-11-22 | Mshift, Inc. | System for providing network content to wireless devices |
US6317686B1 (en) * | 2000-07-21 | 2001-11-13 | Bin Ran | Method of providing travel time |
-
2000
- 2000-09-08 US US09/658,407 patent/US6640098B1/en not_active Expired - Fee Related
-
2001
- 2001-02-14 JP JP2001037352A patent/JP2001297174A/en active Pending
- 2001-02-14 DE DE10106869A patent/DE10106869A1/en not_active Withdrawn
- 2001-02-15 US US09/783,616 patent/US20010049275A1/en not_active Abandoned
- 2001-02-15 US US09/783,609 patent/US20010047264A1/en not_active Abandoned
- 2001-02-15 US US09/783,611 patent/US6941553B2/en not_active Expired - Fee Related
- 2001-02-15 US US09/783,608 patent/US20020002594A1/en not_active Abandoned
- 2001-02-15 US US09/783,215 patent/US20020002548A1/en not_active Abandoned
- 2001-02-15 US US09/783,610 patent/US20020004736A1/en not_active Abandoned
- 2001-04-16 US US09/834,649 patent/US7043235B2/en not_active Expired - Fee Related
Patent Citations (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5948040A (en) * | 1994-06-24 | 1999-09-07 | Delorme Publishing Co. | Travel reservation information and planning system |
Cited By (283)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20030052951A1 (en) * | 1993-07-20 | 2003-03-20 | Canon Kabushiki Kaisha | Ink jet recording apparatus using recording unit with ink cartridge having ink inducing element |
US20060020497A1 (en) * | 1999-09-21 | 2006-01-26 | Mcnally Keith R | Information management and synchronous communications system |
US9009060B2 (en) * | 1999-09-21 | 2015-04-14 | Ameranth, Inc. | Information management and synchronous communications system |
US9646614B2 (en) | 2000-03-16 | 2017-05-09 | Apple Inc. | Fast, language-independent method for user authentication by voice |
US8775195B2 (en) | 2000-07-19 | 2014-07-08 | Ijet International, Inc. | Systems and methods for assets, personnel, and travel information and risk management |
US7783500B2 (en) | 2000-07-19 | 2010-08-24 | Ijet International, Inc. | Personnel risk management system and methods |
US8805698B2 (en) | 2000-07-19 | 2014-08-12 | Ijet International, Inc. | Systems and methods for travel, asset, and personnel information and risk management |
US20100324958A1 (en) * | 2000-07-19 | 2010-12-23 | Ijet International, Inc. | Systems and methods for travel, asset, and personnel information and risk management |
US20050182722A1 (en) * | 2000-07-19 | 2005-08-18 | Meyer Mark G. | Personnel risk management system and methods |
US8718047B2 (en) | 2001-10-22 | 2014-05-06 | Apple Inc. | Text to speech conversion of text messages from mobile communication devices |
US10970797B2 (en) | 2001-11-01 | 2021-04-06 | Ameranth, Inc. | Information management and synchronous communications system |
US7853644B2 (en) * | 2002-03-22 | 2010-12-14 | Brother Kogyo Kabushiki Kaisha | Client-server system |
US20030182367A1 (en) * | 2002-03-22 | 2003-09-25 | Brother Kogyo Kabushiki Kaisha | Client-server system |
WO2003088213A1 (en) * | 2002-04-03 | 2003-10-23 | Jacent Technologies, Inc. | System and method for conducting transactions without human intervention using speech recognition technology |
US20030191649A1 (en) * | 2002-04-03 | 2003-10-09 | Trevor Stout | System and method for conducting transactions without human intervention using speech recognition technology |
GB2390191A (en) * | 2002-06-27 | 2003-12-31 | Yi Tang | Voice controlled business scheduling system and method |
US20040001575A1 (en) * | 2002-06-27 | 2004-01-01 | Yi Tang | Voice controlled business scheduling system and method |
US7200210B2 (en) * | 2002-06-27 | 2007-04-03 | Yi Tang | Voice controlled business scheduling system and method |
US20070168215A1 (en) * | 2002-06-27 | 2007-07-19 | Yilissa Tang | Voice Controlled Business Scheduling System and Method |
US20040187158A1 (en) * | 2003-03-19 | 2004-09-23 | International Business Machines Corporation | Apparatus and method for television viewer interest expression in advertiser goods and services |
US7814523B2 (en) * | 2003-03-19 | 2010-10-12 | International Business Machines Corporation | Apparatus and method for television viewer interest expression in advertiser goods and services |
US7827047B2 (en) * | 2003-06-24 | 2010-11-02 | At&T Intellectual Property I, L.P. | Methods and systems for assisting scheduling with automation |
US20040267585A1 (en) * | 2003-06-24 | 2004-12-30 | Bellsouth Intellectual Property Corporation | Methods and systems for assisting scheduling with automation |
US20160094472A1 (en) * | 2003-11-24 | 2016-03-31 | At&T Intellectual Property I, L.P. | Methods, Systems, and Products for Providing Communications Services |
US10230658B2 (en) * | 2003-11-24 | 2019-03-12 | At&T Intellectual Property I, L.P. | Methods, systems, and products for providing communications services by incorporating a subcontracted result of a subcontracted processing service into a service requested by a client device |
WO2005081124A1 (en) * | 2004-02-23 | 2005-09-01 | Odicorp Co., Ltd. | Mobiile charging civil official system and method thereof |
US8676614B2 (en) * | 2004-03-12 | 2014-03-18 | Amr Corporation | Automated airlines reservations system |
US20050203782A1 (en) * | 2004-03-12 | 2005-09-15 | Carline Smith | Automated airlines reservations system |
US7256816B2 (en) | 2004-10-25 | 2007-08-14 | 3V Technologies Incorporated | Systems and processes for scheduling and conducting audio/video communications |
US20060087554A1 (en) * | 2004-10-25 | 2006-04-27 | Boyd Sandra L | Systems and processes for scheduling and conducting audio/video communications |
US20060087555A1 (en) * | 2004-10-25 | 2006-04-27 | 3V Technologies Incorporated | Systems and processes for scheduling and conducting audio/video communications |
US7716671B2 (en) * | 2005-07-07 | 2010-05-11 | Cisco Technology, Inc. | Method for coordinating a set of related tasks and events by reducing duplicated effort |
US20070011678A1 (en) * | 2005-07-07 | 2007-01-11 | Johnny Lee | Methods and systems for managing shared tasks |
US11276130B2 (en) | 2005-07-26 | 2022-03-15 | Ameranth, Inc. | Information management and synchronous communications system |
US11842415B2 (en) | 2005-07-26 | 2023-12-12 | Ameranth, Inc. | Intelligent web server with multi-modes of contact, multi-communications protocols, multi-user and parallel operational capabilities for use in a hospitality market comprising |
US9501741B2 (en) | 2005-09-08 | 2016-11-22 | Apple Inc. | Method and apparatus for building an intelligent automated assistant |
US8677377B2 (en) | 2005-09-08 | 2014-03-18 | Apple Inc. | Method and apparatus for building an intelligent automated assistant |
US10318871B2 (en) | 2005-09-08 | 2019-06-11 | Apple Inc. | Method and apparatus for building an intelligent automated assistant |
US8942986B2 (en) | 2006-09-08 | 2015-01-27 | Apple Inc. | Determining user intent based on ontologies of domains |
US8930191B2 (en) | 2006-09-08 | 2015-01-06 | Apple Inc. | Paraphrasing of user requests and results by automated digital assistant |
US9117447B2 (en) | 2006-09-08 | 2015-08-25 | Apple Inc. | Using event alert text as input to an automated assistant |
US10686863B2 (en) | 2006-11-22 | 2020-06-16 | Qualtrics, Llc | System for providing audio questionnaires |
US10838580B2 (en) | 2006-11-22 | 2020-11-17 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US20160119439A1 (en) * | 2006-11-22 | 2016-04-28 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US11128689B2 (en) | 2006-11-22 | 2021-09-21 | Qualtrics, Llc | Mobile device and system for multi-step activities |
US10803474B2 (en) | 2006-11-22 | 2020-10-13 | Qualtrics, Llc | System for creating and distributing interactive advertisements to mobile devices |
US11064007B2 (en) | 2006-11-22 | 2021-07-13 | Qualtrics, Llc | System for providing audio questionnaires |
US10649624B2 (en) * | 2006-11-22 | 2020-05-12 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US11256386B2 (en) | 2006-11-22 | 2022-02-22 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US10846717B2 (en) | 2006-11-22 | 2020-11-24 | Qualtrics, Llc | System for creating and distributing interactive advertisements to mobile devices |
US10659515B2 (en) | 2006-11-22 | 2020-05-19 | Qualtrics, Inc. | System for providing audio questionnaires |
US10747396B2 (en) | 2006-11-22 | 2020-08-18 | Qualtrics, Llc | Media management system supporting a plurality of mobile devices |
US10568032B2 (en) | 2007-04-03 | 2020-02-18 | Apple Inc. | Method and system for operating a multi-function portable electronic device using voice-activation |
US8977255B2 (en) | 2007-04-03 | 2015-03-10 | Apple Inc. | Method and system for operating a multi-function portable electronic device using voice-activation |
US9053089B2 (en) | 2007-10-02 | 2015-06-09 | Apple Inc. | Part-of-speech tagging using latent analogy |
US8682737B2 (en) | 2007-10-22 | 2014-03-25 | Jacek Waksmundzki | Universal business to media transaction system, process and standard |
US20090259545A1 (en) * | 2007-10-22 | 2009-10-15 | Jacek Waksmundzki | Universal service code for reservations |
US20090104896A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal service code for reservations |
US20090106121A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal business to media transaction system |
US20090106056A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Universal business to media reservation system |
US20090106109A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media transaction standard |
US20090106055A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Computer network based universal reservation system |
WO2009055475A1 (en) * | 2007-10-22 | 2009-04-30 | Jvax Investment Group, Llc | Computer network based universal reservation system |
US20090106073A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media reservation business process |
US20090106074A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media reservation standard |
US20090265194A1 (en) * | 2007-10-22 | 2009-10-22 | Jacek Waksmundzki | Universal business to media reservation system, process and standard |
US20090106654A1 (en) * | 2007-10-22 | 2009-04-23 | Jacek Waksmundzki | Business to media transaction business process |
US20090265254A1 (en) * | 2007-10-22 | 2009-10-22 | Jacek Waksmundzki | Universal business to media transaction system, process and standard |
US10381016B2 (en) | 2008-01-03 | 2019-08-13 | Apple Inc. | Methods and apparatus for altering audio output signals |
US9330720B2 (en) | 2008-01-03 | 2016-05-03 | Apple Inc. | Methods and apparatus for altering audio output signals |
US9361886B2 (en) | 2008-02-22 | 2016-06-07 | Apple Inc. | Providing text input using speech data and non-speech data |
US8688446B2 (en) | 2008-02-22 | 2014-04-01 | Apple Inc. | Providing text input using speech data and non-speech data |
US9865248B2 (en) | 2008-04-05 | 2018-01-09 | Apple Inc. | Intelligent text-to-speech conversion |
US9626955B2 (en) | 2008-04-05 | 2017-04-18 | Apple Inc. | Intelligent text-to-speech conversion |
US8996376B2 (en) | 2008-04-05 | 2015-03-31 | Apple Inc. | Intelligent text-to-speech conversion |
US9946706B2 (en) | 2008-06-07 | 2018-04-17 | Apple Inc. | Automatic language identification for dynamic text processing |
US10108612B2 (en) | 2008-07-31 | 2018-10-23 | Apple Inc. | Mobile device having human language translation capability with positional feedback |
US9535906B2 (en) | 2008-07-31 | 2017-01-03 | Apple Inc. | Mobile device having human language translation capability with positional feedback |
US9691383B2 (en) | 2008-09-05 | 2017-06-27 | Apple Inc. | Multi-tiered voice feedback in an electronic device |
US8768702B2 (en) | 2008-09-05 | 2014-07-01 | Apple Inc. | Multi-tiered voice feedback in an electronic device |
US8898568B2 (en) | 2008-09-09 | 2014-11-25 | Apple Inc. | Audio user interface |
US8712776B2 (en) | 2008-09-29 | 2014-04-29 | Apple Inc. | Systems and methods for selective text to speech synthesis |
US8713119B2 (en) | 2008-10-02 | 2014-04-29 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US11900936B2 (en) | 2008-10-02 | 2024-02-13 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US11348582B2 (en) | 2008-10-02 | 2022-05-31 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US8676904B2 (en) | 2008-10-02 | 2014-03-18 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US10643611B2 (en) | 2008-10-02 | 2020-05-05 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US8762469B2 (en) | 2008-10-02 | 2014-06-24 | Apple Inc. | Electronic devices with voice command and contextual data processing capabilities |
US9959870B2 (en) | 2008-12-11 | 2018-05-01 | Apple Inc. | Speech recognition involving a mobile device |
US8862252B2 (en) | 2009-01-30 | 2014-10-14 | Apple Inc. | Audio user interface for displayless electronic device |
US8751238B2 (en) | 2009-03-09 | 2014-06-10 | Apple Inc. | Systems and methods for determining the language to use for speech generated by a text to speech engine |
US11080012B2 (en) | 2009-06-05 | 2021-08-03 | Apple Inc. | Interface for a virtual digital assistant |
US10540976B2 (en) | 2009-06-05 | 2020-01-21 | Apple Inc. | Contextual voice commands |
US10475446B2 (en) | 2009-06-05 | 2019-11-12 | Apple Inc. | Using context information to facilitate processing of commands in a virtual assistant |
US10795541B2 (en) | 2009-06-05 | 2020-10-06 | Apple Inc. | Intelligent organization of tasks items |
US9858925B2 (en) | 2009-06-05 | 2018-01-02 | Apple Inc. | Using context information to facilitate processing of commands in a virtual assistant |
US9431006B2 (en) | 2009-07-02 | 2016-08-30 | Apple Inc. | Methods and apparatuses for automatic speech recognition |
US10283110B2 (en) | 2009-07-02 | 2019-05-07 | Apple Inc. | Methods and apparatuses for automatic speech recognition |
US8682649B2 (en) | 2009-11-12 | 2014-03-25 | Apple Inc. | Sentiment prediction from textual data |
US8670985B2 (en) | 2010-01-13 | 2014-03-11 | Apple Inc. | Devices and methods for identifying a prompt corresponding to a voice input in a sequence of prompts |
US9311043B2 (en) | 2010-01-13 | 2016-04-12 | Apple Inc. | Adaptive audio feedback system and method |
US10741185B2 (en) | 2010-01-18 | 2020-08-11 | Apple Inc. | Intelligent automated assistant |
US8731942B2 (en) * | 2010-01-18 | 2014-05-20 | Apple Inc. | Maintaining context information between user interactions with a voice assistant |
US9548050B2 (en) | 2010-01-18 | 2017-01-17 | Apple Inc. | Intelligent automated assistant |
US9318108B2 (en) | 2010-01-18 | 2016-04-19 | Apple Inc. | Intelligent automated assistant |
US10496753B2 (en) | 2010-01-18 | 2019-12-03 | Apple Inc. | Automatically adapting user interfaces for hands-free interaction |
US10553209B2 (en) | 2010-01-18 | 2020-02-04 | Apple Inc. | Systems and methods for hands-free notification summaries |
US8660849B2 (en) | 2010-01-18 | 2014-02-25 | Apple Inc. | Prioritizing selection criteria by automated assistant |
US11423886B2 (en) | 2010-01-18 | 2022-08-23 | Apple Inc. | Task flow identification based on user intent |
US8903716B2 (en) | 2010-01-18 | 2014-12-02 | Apple Inc. | Personalized vocabulary for digital assistant |
US8892446B2 (en) | 2010-01-18 | 2014-11-18 | Apple Inc. | Service orchestration for intelligent automated assistant |
US10276170B2 (en) * | 2010-01-18 | 2019-04-30 | Apple Inc. | Intelligent automated assistant |
US10679605B2 (en) | 2010-01-18 | 2020-06-09 | Apple Inc. | Hands-free list-reading by intelligent automated assistant |
US20130275164A1 (en) * | 2010-01-18 | 2013-10-17 | Apple Inc. | Intelligent Automated Assistant |
US10705794B2 (en) | 2010-01-18 | 2020-07-07 | Apple Inc. | Automatically adapting user interfaces for hands-free interaction |
US10706841B2 (en) | 2010-01-18 | 2020-07-07 | Apple Inc. | Task flow identification based on user intent |
US9431028B2 (en) | 2010-01-25 | 2016-08-30 | Newvaluexchange Ltd | Apparatuses, methods and systems for a digital conversation management platform |
US9424862B2 (en) | 2010-01-25 | 2016-08-23 | Newvaluexchange Ltd | Apparatuses, methods and systems for a digital conversation management platform |
US9424861B2 (en) | 2010-01-25 | 2016-08-23 | Newvaluexchange Ltd | Apparatuses, methods and systems for a digital conversation management platform |
US8977584B2 (en) | 2010-01-25 | 2015-03-10 | Newvaluexchange Global Ai Llp | Apparatuses, methods and systems for a digital conversation management platform |
US8682667B2 (en) | 2010-02-25 | 2014-03-25 | Apple Inc. | User profiling for selecting user specific voice input processing information |
US9633660B2 (en) | 2010-02-25 | 2017-04-25 | Apple Inc. | User profiling for voice input processing |
US9190062B2 (en) | 2010-02-25 | 2015-11-17 | Apple Inc. | User profiling for voice input processing |
US10049675B2 (en) | 2010-02-25 | 2018-08-14 | Apple Inc. | User profiling for voice input processing |
TWI581196B (en) * | 2010-05-31 | 2017-05-01 | Rakuten Inc | An appointment processing device, an appointment processing method, an appointment processing program product, and a computer-readable recording medium having a reservation processing program |
US8713021B2 (en) | 2010-07-07 | 2014-04-29 | Apple Inc. | Unsupervised document clustering using latent semantic density analysis |
US8407002B2 (en) | 2010-07-09 | 2013-03-26 | Toyota Jidosha Kabushiki Kaisha | Information provision apparatus |
US8719006B2 (en) | 2010-08-27 | 2014-05-06 | Apple Inc. | Combined statistical and rule-based part-of-speech tagging for text-to-speech synthesis |
US9075783B2 (en) | 2010-09-27 | 2015-07-07 | Apple Inc. | Electronic device with text error correction based on voice recognition data |
US8719014B2 (en) | 2010-09-27 | 2014-05-06 | Apple Inc. | Electronic device with text error correction based on voice recognition data |
US10515147B2 (en) | 2010-12-22 | 2019-12-24 | Apple Inc. | Using statistical language models for contextual lookup |
US10762293B2 (en) | 2010-12-22 | 2020-09-01 | Apple Inc. | Using parts-of-speech tagging and named entity recognition for spelling correction |
US8781836B2 (en) | 2011-02-22 | 2014-07-15 | Apple Inc. | Hearing assistance system for providing consistent human speech |
US9262612B2 (en) | 2011-03-21 | 2016-02-16 | Apple Inc. | Device access using voice authentication |
US10102359B2 (en) | 2011-03-21 | 2018-10-16 | Apple Inc. | Device access using voice authentication |
US10255566B2 (en) | 2011-06-03 | 2019-04-09 | Apple Inc. | Generating and processing task items that represent tasks to perform |
US10672399B2 (en) | 2011-06-03 | 2020-06-02 | Apple Inc. | Switching between text data and audio data based on a mapping |
US10241644B2 (en) | 2011-06-03 | 2019-03-26 | Apple Inc. | Actionable reminder entries |
US10057736B2 (en) | 2011-06-03 | 2018-08-21 | Apple Inc. | Active transport based notifications |
US11120372B2 (en) | 2011-06-03 | 2021-09-14 | Apple Inc. | Performing actions associated with task items that represent tasks to perform |
US10706373B2 (en) | 2011-06-03 | 2020-07-07 | Apple Inc. | Performing actions associated with task items that represent tasks to perform |
US8812294B2 (en) | 2011-06-21 | 2014-08-19 | Apple Inc. | Translating phrases from one language into another using an order-based set of declarative rules |
US8706472B2 (en) | 2011-08-11 | 2014-04-22 | Apple Inc. | Method for disambiguating multiple readings in language conversion |
US9798393B2 (en) | 2011-08-29 | 2017-10-24 | Apple Inc. | Text correction processing |
US8762156B2 (en) | 2011-09-28 | 2014-06-24 | Apple Inc. | Speech recognition repair using contextual information |
US10241752B2 (en) | 2011-09-30 | 2019-03-26 | Apple Inc. | Interface for a virtual digital assistant |
US10134385B2 (en) | 2012-03-02 | 2018-11-20 | Apple Inc. | Systems and methods for name pronunciation |
US9483461B2 (en) | 2012-03-06 | 2016-11-01 | Apple Inc. | Handling speech synthesis of content for multiple languages |
US9280610B2 (en) | 2012-05-14 | 2016-03-08 | Apple Inc. | Crowd sourcing information to fulfill user requests |
US9953088B2 (en) | 2012-05-14 | 2018-04-24 | Apple Inc. | Crowd sourcing information to fulfill user requests |
US8775442B2 (en) | 2012-05-15 | 2014-07-08 | Apple Inc. | Semantic search using a single-source semantic model |
US10417037B2 (en) | 2012-05-15 | 2019-09-17 | Apple Inc. | Systems and methods for integrating third party services with a digital assistant |
US9721563B2 (en) | 2012-06-08 | 2017-08-01 | Apple Inc. | Name recognition system |
US10019994B2 (en) | 2012-06-08 | 2018-07-10 | Apple Inc. | Systems and methods for recognizing textual identifiers within a plurality of words |
US10079014B2 (en) | 2012-06-08 | 2018-09-18 | Apple Inc. | Name recognition system |
US9495129B2 (en) | 2012-06-29 | 2016-11-15 | Apple Inc. | Device, method, and user interface for voice-activated navigation and browsing of a document |
US9576574B2 (en) | 2012-09-10 | 2017-02-21 | Apple Inc. | Context-sensitive handling of interruptions by intelligent digital assistant |
US9547647B2 (en) | 2012-09-19 | 2017-01-17 | Apple Inc. | Voice-based media searching |
US9971774B2 (en) | 2012-09-19 | 2018-05-15 | Apple Inc. | Voice-based media searching |
US8935167B2 (en) | 2012-09-25 | 2015-01-13 | Apple Inc. | Exemplar-based latent perceptual modeling for automatic speech recognition |
US10978090B2 (en) | 2013-02-07 | 2021-04-13 | Apple Inc. | Voice trigger for a digital assistant |
US10199051B2 (en) | 2013-02-07 | 2019-02-05 | Apple Inc. | Voice trigger for a digital assistant |
US11388291B2 (en) | 2013-03-14 | 2022-07-12 | Apple Inc. | System and method for processing voicemail |
US9977779B2 (en) | 2013-03-14 | 2018-05-22 | Apple Inc. | Automatic supplementation of word correction dictionaries |
US10652394B2 (en) | 2013-03-14 | 2020-05-12 | Apple Inc. | System and method for processing voicemail |
US10642574B2 (en) | 2013-03-14 | 2020-05-05 | Apple Inc. | Device, method, and graphical user interface for outputting captions |
US9368114B2 (en) | 2013-03-14 | 2016-06-14 | Apple Inc. | Context-sensitive handling of interruptions |
US10572476B2 (en) | 2013-03-14 | 2020-02-25 | Apple Inc. | Refining a search based on schedule items |
US9733821B2 (en) | 2013-03-14 | 2017-08-15 | Apple Inc. | Voice control to diagnose inadvertent activation of accessibility features |
US10078487B2 (en) | 2013-03-15 | 2018-09-18 | Apple Inc. | Context-sensitive handling of interruptions |
US9697822B1 (en) | 2013-03-15 | 2017-07-04 | Apple Inc. | System and method for updating an adaptive speech recognition model |
US11151899B2 (en) | 2013-03-15 | 2021-10-19 | Apple Inc. | User training by intelligent digital assistant |
US9922642B2 (en) | 2013-03-15 | 2018-03-20 | Apple Inc. | Training an at least partial voice command system |
US10748529B1 (en) | 2013-03-15 | 2020-08-18 | Apple Inc. | Voice activated device for use with a voice-based digital assistant |
US9966060B2 (en) | 2013-06-07 | 2018-05-08 | Apple Inc. | System and method for user-specified pronunciation of words for speech synthesis and recognition |
US9582608B2 (en) | 2013-06-07 | 2017-02-28 | Apple Inc. | Unified ranking with entropy-weighted information for phrase-based semantic auto-completion |
US9633674B2 (en) | 2013-06-07 | 2017-04-25 | Apple Inc. | System and method for detecting errors in interactions with a voice-based digital assistant |
US9620104B2 (en) | 2013-06-07 | 2017-04-11 | Apple Inc. | System and method for user-specified pronunciation of words for speech synthesis and recognition |
US10657961B2 (en) | 2013-06-08 | 2020-05-19 | Apple Inc. | Interpreting and acting upon commands that involve sharing information with remote devices |
US9966068B2 (en) | 2013-06-08 | 2018-05-08 | Apple Inc. | Interpreting and acting upon commands that involve sharing information with remote devices |
US10185542B2 (en) | 2013-06-09 | 2019-01-22 | Apple Inc. | Device, method, and graphical user interface for enabling conversation persistence across two or more instances of a digital assistant |
US10176167B2 (en) | 2013-06-09 | 2019-01-08 | Apple Inc. | System and method for inferring user intent from speech inputs |
US9300784B2 (en) | 2013-06-13 | 2016-03-29 | Apple Inc. | System and method for emergency calls initiated by voice command |
US10791216B2 (en) | 2013-08-06 | 2020-09-29 | Apple Inc. | Auto-activating smart responses based on activities from remote devices |
CN103559311A (en) * | 2013-11-19 | 2014-02-05 | 宇龙计算机通信科技(深圳)有限公司 | Terminal and information flow display method |
US10296160B2 (en) | 2013-12-06 | 2019-05-21 | Apple Inc. | Method for extracting salient dialog usage from live data |
US9620105B2 (en) | 2014-05-15 | 2017-04-11 | Apple Inc. | Analyzing audio input for efficient speech and music recognition |
US10592095B2 (en) | 2014-05-23 | 2020-03-17 | Apple Inc. | Instantaneous speaking of content on touch devices |
US9502031B2 (en) | 2014-05-27 | 2016-11-22 | Apple Inc. | Method for supporting dynamic grammars in WFST-based ASR |
US9633004B2 (en) | 2014-05-30 | 2017-04-25 | Apple Inc. | Better resolution when referencing to concepts |
US9760559B2 (en) | 2014-05-30 | 2017-09-12 | Apple Inc. | Predictive text input |
US10078631B2 (en) | 2014-05-30 | 2018-09-18 | Apple Inc. | Entropy-guided text prediction using combined word and character n-gram language models |
US9785630B2 (en) | 2014-05-30 | 2017-10-10 | Apple Inc. | Text prediction using combined word N-gram and unigram language models |
US10169329B2 (en) | 2014-05-30 | 2019-01-01 | Apple Inc. | Exemplar-based natural language processing |
US10083690B2 (en) | 2014-05-30 | 2018-09-25 | Apple Inc. | Better resolution when referencing to concepts |
US9715875B2 (en) | 2014-05-30 | 2017-07-25 | Apple Inc. | Reducing the need for manual start/end-pointing and trigger phrases |
US10497365B2 (en) | 2014-05-30 | 2019-12-03 | Apple Inc. | Multi-command single utterance input method |
US11133008B2 (en) | 2014-05-30 | 2021-09-28 | Apple Inc. | Reducing the need for manual start/end-pointing and trigger phrases |
US10289433B2 (en) | 2014-05-30 | 2019-05-14 | Apple Inc. | Domain specific language for encoding assistant dialog |
US9966065B2 (en) | 2014-05-30 | 2018-05-08 | Apple Inc. | Multi-command single utterance input method |
US10170123B2 (en) | 2014-05-30 | 2019-01-01 | Apple Inc. | Intelligent assistant for home automation |
US9842101B2 (en) | 2014-05-30 | 2017-12-12 | Apple Inc. | Predictive conversion of language input |
US9734193B2 (en) | 2014-05-30 | 2017-08-15 | Apple Inc. | Determining domain salience ranking from ambiguous words in natural speech |
US9430463B2 (en) | 2014-05-30 | 2016-08-30 | Apple Inc. | Exemplar-based natural language processing |
US11257504B2 (en) | 2014-05-30 | 2022-02-22 | Apple Inc. | Intelligent assistant for home automation |
US9338493B2 (en) | 2014-06-30 | 2016-05-10 | Apple Inc. | Intelligent automated assistant for TV user interactions |
US10659851B2 (en) | 2014-06-30 | 2020-05-19 | Apple Inc. | Real-time digital assistant knowledge updates |
US9668024B2 (en) | 2014-06-30 | 2017-05-30 | Apple Inc. | Intelligent automated assistant for TV user interactions |
US10904611B2 (en) | 2014-06-30 | 2021-01-26 | Apple Inc. | Intelligent automated assistant for TV user interactions |
US10446141B2 (en) | 2014-08-28 | 2019-10-15 | Apple Inc. | Automatic speech recognition based on user feedback |
US9818400B2 (en) | 2014-09-11 | 2017-11-14 | Apple Inc. | Method and apparatus for discovering trending terms in speech requests |
US10431204B2 (en) | 2014-09-11 | 2019-10-01 | Apple Inc. | Method and apparatus for discovering trending terms in speech requests |
US10789041B2 (en) | 2014-09-12 | 2020-09-29 | Apple Inc. | Dynamic thresholds for always listening speech trigger |
US9986419B2 (en) | 2014-09-30 | 2018-05-29 | Apple Inc. | Social reminders |
US10127911B2 (en) | 2014-09-30 | 2018-11-13 | Apple Inc. | Speaker identification and unsupervised speaker adaptation techniques |
US10074360B2 (en) | 2014-09-30 | 2018-09-11 | Apple Inc. | Providing an indication of the suitability of speech recognition |
US9886432B2 (en) | 2014-09-30 | 2018-02-06 | Apple Inc. | Parsimonious handling of word inflection via categorical stem + suffix N-gram language models |
US9668121B2 (en) | 2014-09-30 | 2017-05-30 | Apple Inc. | Social reminders |
US9646609B2 (en) | 2014-09-30 | 2017-05-09 | Apple Inc. | Caching apparatus for serving phonetic pronunciations |
US10552013B2 (en) | 2014-12-02 | 2020-02-04 | Apple Inc. | Data detection |
US11556230B2 (en) | 2014-12-02 | 2023-01-17 | Apple Inc. | Data detection |
US9711141B2 (en) | 2014-12-09 | 2017-07-18 | Apple Inc. | Disambiguating heteronyms in speech synthesis |
US9865280B2 (en) | 2015-03-06 | 2018-01-09 | Apple Inc. | Structured dictation using intelligent automated assistants |
US10567477B2 (en) | 2015-03-08 | 2020-02-18 | Apple Inc. | Virtual assistant continuity |
US11087759B2 (en) | 2015-03-08 | 2021-08-10 | Apple Inc. | Virtual assistant activation |
US9721566B2 (en) | 2015-03-08 | 2017-08-01 | Apple Inc. | Competing devices responding to voice triggers |
US9886953B2 (en) | 2015-03-08 | 2018-02-06 | Apple Inc. | Virtual assistant activation |
US10311871B2 (en) | 2015-03-08 | 2019-06-04 | Apple Inc. | Competing devices responding to voice triggers |
US9899019B2 (en) | 2015-03-18 | 2018-02-20 | Apple Inc. | Systems and methods for structured stem and suffix language models |
US9842105B2 (en) | 2015-04-16 | 2017-12-12 | Apple Inc. | Parsimonious continuous-space phrase representations for natural language processing |
US10083688B2 (en) | 2015-05-27 | 2018-09-25 | Apple Inc. | Device voice control for selecting a displayed affordance |
US10127220B2 (en) | 2015-06-04 | 2018-11-13 | Apple Inc. | Language identification from short strings |
US10356243B2 (en) | 2015-06-05 | 2019-07-16 | Apple Inc. | Virtual assistant aided communication with 3rd party service in a communication session |
US10101822B2 (en) | 2015-06-05 | 2018-10-16 | Apple Inc. | Language input correction |
US10186254B2 (en) | 2015-06-07 | 2019-01-22 | Apple Inc. | Context-based endpoint detection |
US10255907B2 (en) | 2015-06-07 | 2019-04-09 | Apple Inc. | Automatic accent detection using acoustic models |
US11025565B2 (en) | 2015-06-07 | 2021-06-01 | Apple Inc. | Personalized prediction of responses for instant messaging |
US11500672B2 (en) | 2015-09-08 | 2022-11-15 | Apple Inc. | Distributed personal assistant |
US10747498B2 (en) | 2015-09-08 | 2020-08-18 | Apple Inc. | Zero latency digital assistant |
US10671428B2 (en) | 2015-09-08 | 2020-06-02 | Apple Inc. | Distributed personal assistant |
US9697820B2 (en) | 2015-09-24 | 2017-07-04 | Apple Inc. | Unit-selection text-to-speech synthesis using concatenation-sensitive neural networks |
US11010550B2 (en) | 2015-09-29 | 2021-05-18 | Apple Inc. | Unified language modeling framework for word prediction, auto-completion and auto-correction |
US10366158B2 (en) | 2015-09-29 | 2019-07-30 | Apple Inc. | Efficient word encoding for recurrent neural network language models |
US11587559B2 (en) | 2015-09-30 | 2023-02-21 | Apple Inc. | Intelligent device identification |
US10691473B2 (en) | 2015-11-06 | 2020-06-23 | Apple Inc. | Intelligent automated assistant in a messaging environment |
US11526368B2 (en) | 2015-11-06 | 2022-12-13 | Apple Inc. | Intelligent automated assistant in a messaging environment |
US10049668B2 (en) | 2015-12-02 | 2018-08-14 | Apple Inc. | Applying neural network language models to weighted finite state transducers for automatic speech recognition |
US10223066B2 (en) | 2015-12-23 | 2019-03-05 | Apple Inc. | Proactive assistance based on dialog communication between devices |
US10446143B2 (en) | 2016-03-14 | 2019-10-15 | Apple Inc. | Identification of voice inputs providing credentials |
US9934775B2 (en) | 2016-05-26 | 2018-04-03 | Apple Inc. | Unit-selection text-to-speech synthesis based on predicted concatenation parameters |
US9972304B2 (en) | 2016-06-03 | 2018-05-15 | Apple Inc. | Privacy preserving distributed evaluation framework for embedded personalized systems |
US10249300B2 (en) | 2016-06-06 | 2019-04-02 | Apple Inc. | Intelligent list reading |
US11069347B2 (en) | 2016-06-08 | 2021-07-20 | Apple Inc. | Intelligent automated assistant for media exploration |
US10049663B2 (en) | 2016-06-08 | 2018-08-14 | Apple, Inc. | Intelligent automated assistant for media exploration |
US10354011B2 (en) | 2016-06-09 | 2019-07-16 | Apple Inc. | Intelligent automated assistant in a home environment |
US10733993B2 (en) | 2016-06-10 | 2020-08-04 | Apple Inc. | Intelligent digital assistant in a multi-tasking environment |
US11037565B2 (en) | 2016-06-10 | 2021-06-15 | Apple Inc. | Intelligent digital assistant in a multi-tasking environment |
US10067938B2 (en) | 2016-06-10 | 2018-09-04 | Apple Inc. | Multilingual word prediction |
US10509862B2 (en) | 2016-06-10 | 2019-12-17 | Apple Inc. | Dynamic phrase expansion of language input |
US10192552B2 (en) | 2016-06-10 | 2019-01-29 | Apple Inc. | Digital assistant providing whispered speech |
US10490187B2 (en) | 2016-06-10 | 2019-11-26 | Apple Inc. | Digital assistant providing automated status report |
US10521466B2 (en) | 2016-06-11 | 2019-12-31 | Apple Inc. | Data driven natural language event detection and classification |
US10269345B2 (en) | 2016-06-11 | 2019-04-23 | Apple Inc. | Intelligent task discovery |
US10297253B2 (en) | 2016-06-11 | 2019-05-21 | Apple Inc. | Application integration with a digital assistant |
US10089072B2 (en) | 2016-06-11 | 2018-10-02 | Apple Inc. | Intelligent device arbitration and control |
US11152002B2 (en) | 2016-06-11 | 2021-10-19 | Apple Inc. | Application integration with a digital assistant |
US10043516B2 (en) | 2016-09-23 | 2018-08-07 | Apple Inc. | Intelligent automated assistant |
US10553215B2 (en) | 2016-09-23 | 2020-02-04 | Apple Inc. | Intelligent automated assistant |
US10593346B2 (en) | 2016-12-22 | 2020-03-17 | Apple Inc. | Rank-reduced token representation for automatic speech recognition |
US20180315427A1 (en) * | 2017-04-30 | 2018-11-01 | Samsung Electronics Co., Ltd | Electronic apparatus for processing user utterance and controlling method thereof |
US10909982B2 (en) * | 2017-04-30 | 2021-02-02 | Samsung Electronics Co., Ltd. | Electronic apparatus for processing user utterance and controlling method thereof |
US10755703B2 (en) | 2017-05-11 | 2020-08-25 | Apple Inc. | Offline personal assistant |
US10791176B2 (en) | 2017-05-12 | 2020-09-29 | Apple Inc. | Synchronization and task delegation of a digital assistant |
US10410637B2 (en) | 2017-05-12 | 2019-09-10 | Apple Inc. | User-specific acoustic models |
US11405466B2 (en) | 2017-05-12 | 2022-08-02 | Apple Inc. | Synchronization and task delegation of a digital assistant |
US10482874B2 (en) | 2017-05-15 | 2019-11-19 | Apple Inc. | Hierarchical belief states for digital assistants |
US10810274B2 (en) | 2017-05-15 | 2020-10-20 | Apple Inc. | Optimizing dialogue policy decisions for digital assistants using implicit feedback |
US11217255B2 (en) | 2017-05-16 | 2022-01-04 | Apple Inc. | Far-field extension for digital assistant services |
TWI637331B (en) * | 2017-06-02 | 2018-10-01 | 精誠資訊股份有限公司 | Full-time voice interactive reservation method for single representative number |
US10834365B2 (en) | 2018-02-08 | 2020-11-10 | Nortek Security & Control Llc | Audio-visual monitoring using a virtual assistant |
US10978050B2 (en) | 2018-02-20 | 2021-04-13 | Intellivision Technologies Corp. | Audio type detection |
CN111008736A (en) * | 2019-11-28 | 2020-04-14 | 海南太美航空股份有限公司 | Opening decision method and system for new airline |
US11770304B1 (en) | 2023-03-14 | 2023-09-26 | Ameranth, Inc. | Adaptable computing network with real time, intelligent, 4D spherical scalability, tech stack awareness, tech stack integration, automatic bi-directional communications channel switching and order equilibrium—for large enterprise, time sensitive event/transaction driven applications |
Also Published As
Publication number | Publication date |
---|---|
US7043235B2 (en) | 2006-05-09 |
DE10106869A1 (en) | 2001-09-27 |
US20020004736A1 (en) | 2002-01-10 |
US20020002594A1 (en) | 2002-01-03 |
US6640098B1 (en) | 2003-10-28 |
US20010049275A1 (en) | 2001-12-06 |
US20010049277A1 (en) | 2001-12-06 |
JP2001297174A (en) | 2001-10-26 |
US20020002575A1 (en) | 2002-01-03 |
US20020002548A1 (en) | 2002-01-03 |
US6941553B2 (en) | 2005-09-06 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
US20010047264A1 (en) | Automated reservation and appointment system using interactive voice recognition | |
US10362160B2 (en) | Mixed-mode interaction | |
US8738449B1 (en) | Internet online order method and apparatus | |
US7103563B1 (en) | System and method for advertising with an internet voice portal | |
EP1952279B1 (en) | A system and method for conducting a voice controlled search using a wireless mobile device | |
US20070050413A1 (en) | System and Method for the Transformation and Canonicalization of Semantically Structured Data | |
US20170237801A1 (en) | Device configuration-based function delivery | |
JP2003533909A (en) | System and method for voice access to Internet-based information | |
JP2002517918A (en) | System and method for controlling personal information and delivering information to / from a telecommunications device | |
WO2008108857A1 (en) | System for presentation of content and advertising in wireless internet-enabled mobile device | |
US8392392B1 (en) | Voice request broker | |
US20050114185A1 (en) | Method and apparatus for restaurant ordering and reservations | |
WO2001075628A1 (en) | System and method for integrated referral and communication services | |
JP2003256712A (en) | Menu providing server | |
JP2001325287A (en) | Method and system for distributing information and mobile radio telephone | |
ZA200301178B (en) | Mixed-mode interaction. |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
AS | Assignment |
Owner name: ACTION ENGINE CORPORATION, WASHINGTON Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:ROUNDTREE BRIAN C.;REEL/FRAME:011565/0447 Effective date: 20010111 |
|
AS | Assignment |
Owner name: IMPERIAL BANK, WASHINGTON Free format text: SECURITY INTEREST;ASSIGNOR:ACTION ENGINE CORPORATION;REEL/FRAME:011739/0731 Effective date: 20001115 |
|
AS | Assignment |
Owner name: ACTION ENGINE CORPORATION, WASHINGTON Free format text: RELEASE OF SECURITY AGREEMENT;ASSIGNOR:COMERICA BANK-CALIFORNIA;REEL/FRAME:014219/0566 Effective date: 20030620 |
|
STCB | Information on status: application discontinuation |
Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION |